Role Overview

We are looking for a Project Manager to join our CRM Consulting practice, responsible for the successful delivery of complex, client-facing CRM engagements across some of the largest sports rights holders, primarily across North America.

This role will own end-to-end delivery across a portfolio of projects, ensuring timelines, dependencies, and budgets are effectively managed across consulting and product teams, while bringing structure to complex initiatives and enabling high-quality outcomes at scale.

Operating at the intersection of consulting, client management, and cross-functional coordination, you will play a critical role in shaping how our growing practice delivers-working in a fast-paced, evolving environment where you will have the opportunity to influence delivery standards, support senior client relationships, and make a visible impact on both client outcomes and the continued growth of the team.

This role is ideal for someone who thrives in pace, ambiguity, and ownership - and wants to help build and scale a high-performing, fast-growing consulting practice.

Key Responsibilities

End-to-End Project Delivery

• Own delivery of CRM Consulting engagements from kick-off through completion
• Develop and maintain clear project plans, timelines, and milestones
• Ensure delivery remains on track across scope, time, and dependencies

Portfolio Oversight

• Manage a portfolio of CRM Consulting projects, prioritizing the most complex and high-impact engagements, while managing ad-hoc client requests in partnership with project leads to define priorities, timelines, and resourcing
• Maintain visibility across all active projects, identifying risks and dependencies early
• Provide structured updates and clear reporting on delivery status

Client Delivery & Communication

• Act as the primary point of contact for day-to-day delivery matters with clients
• Lead regular status updates, ensuring clarity, transparency, and proactive communication
• Support consultants in maintaining strong client relationships through structured delivery

Cross-Team Coordination

• Coordinate across CRM consultants, data teams, and internal product teams
• Manage dependencies across multiple stakeholders, including geographically distributed teams
• Ensure alignment across all parties involved in delivery

Budget & Scope Management

• Track project budgets, burn rate, and overall delivery health
• Identify and flag scope changes and delivery risks early
• Support proactive decision-making to maintain project outcomes

Global Delivery & Scaling

• Establish and evolve consistent delivery standards, practices, and frameworks across CRM Consulting engagements
• Introduce tools and structures to improve delivery quality, efficiency, and scalability
• Support delivery across multiple regions (NA, EMEA, APAC), ensuring alignment and coordination across distributed teams
• Enable effective handoffs and collaboration within a follow-the-sun delivery model
• Contribute to the ongoing development of global ways of working as the practice scales

Skills & Experience

Required

• 5+ years of experience in project or delivery management
• Experience delivering client-facing projects in consulting, CRM, or technology environments
• Strong ability to manage complex projects with multiple stakeholders
• Experience coordinating across cross-functional teams
• Excellent communication and stakeholder management skills

Preferred

• Experience with CRM platforms such as Salesforce or Microsoft Dynamics
• Exposure to data, integration, or digital transformation projects
• Experience working with globally distributed teams
• Familiarity with delivery frameworks (Agile, Waterfall, or hybrid approaches)

What Success Looks Like in This Role

• Projects are delivered on time, with clear structure and minimal surprises
• Risks and dependencies are identified and managed proactively
• Consultants are enabled to focus on solutioning rather than coordination
• Clients experience consistent, high-quality delivery
• Delivery practices become more scalable and standardized across the practice