Cognizant

Delivery Manager

Cognizant$110K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in IT Service Delivery with a focus on Cloud and Infrastructure operations.
  • Experience managing large-scale enterprise environments.
  • ITIL/ITSM process expertise, particularly in Incident, Problem, and Change Management.
  • Familiarity with service management tools such as ServiceNow and Jira.
  • Knowledge in Cognizant ATK solutions and implementations.

Responsibilities

  • Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
  • Ensure compliance with SLA, KPI, and contractual service performance commitments.
  • Oversee daily operations including incident resolution and service requests.
  • Manage cloud operations ensuring high availability and performance optimization.
  • Act as primary liaison for clients and internal stakeholders, facilitating strong relationships.
  • Identify and drive improvements in service efficiency and operational costs.
  • Lead cross-functional teams, fostering collaboration and ensuring team accountability.

Benefits

  • Hybrid work model with flexible day shift options.
  • Opportunities for skill development and resource planning.
  • Focus on fostering a culture of continuous improvement within teams.
Full Job Description
Delivery Manager

Location :- Atlanta GA

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.

Responsibilities

Service Delivery & Operations Management

10+ years of experience in managing multi-geo and multi-tower large technology teams

Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.

Ensure adherence to SLA KPI and contractual commitments for service performance.

Oversee daily operations including incident resolution service requests and operational stability.

Establish governance frameworks for operational reporting service reviews and continuous monitoring.

Cloud & Infrastructure Management

Manage cloud operations ensuring availability scalability and performance optimization.

Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)

Ensure infrastructure resilience capacity planning and disaster recovery readiness.

Stakeholder Management

Act as the primary point of contact for clients and internal stakeholders.

Conduct periodic service reviews executive reporting and performance discussions.

Build strong relationships and ensure alignment with business objectives.

Effectively manage escalations and ensure timely resolution.

Continuous Improvement & Automation

Identify opportunities for service improvement cost reduction and operational efficiency.

Drive initiatives in Process enhancement Automation implementation Productivity improvement

Promote a culture of continuous improvement within the team.

Team Leadership & Governance

Lead and manage cross-functional technical teams.

Ensure skill development resource planning and performance management.

Define clear roles responsibilities and accountability within the team.

Foster collaboration knowledge sharing and high-performance culture.

Required Experience

Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.

Proven experience managing large-scale enterprise environment

Strong ITIL/ITSM process expertise (Incident Problem Change Management)

Experience with service management tools (ServiceNow & Jira )

Knowledge and experience with Cognizant ATK solutions and implementations

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

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Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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