As a Delivery Consultant, Maintenance Solutions on the Enterprise Operations as a Service team, you will be responsible for...

• Support day-to-day Workday Financials activities, including ticket triage, issue investigation, defect resolution, testing, and production support.
• Execute configuration updates and process changes across Workday Financials modules based on approved business and system requirements.
• Analyze financial process issues, identify root causes, document findings, and recommend corrective actions within established service delivery procedures.
• Partner with client stakeholders, functional leads, and cross-functional teams to support month-end, quarter-end, and operational business processes.
• Maintain support documentation, test evidence, knowledge articles, and status reporting for ongoing Workday Financials operations.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients' needs for on-going operations of their technology and business process investments through multi-year contracts.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to obtain required Workday certification
• 3+ years of experience supporting Workday Financials in an implementation, application management, or operations environment
• 2+ years of experience with Workday Financials configuration, testing, or production support
• Experience supporting one or more Workday Financials modules such as Accounts Payable, Accounts Receivable, Asset Management, Expenses, Procurement, or Banking and Settlement
• Delivery Center Location & Travel Requirements:
  • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
  • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
  • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance