About the Role

The Domain Manager is responsible for overseeing business rules, consulting on complex domain matters, and ensuring quality assurance. They act as a subject matter expert, advising clients and internal teams on best practices and fostering strong client relationships.

Responsibilities
• Partnering with clients and cross-functional teams to define and deliver Health & Welfare benefit solutions. Meet business needs while incorporating industry best practices and inclusive employee experiences.
• Identifying proactively, assess, and communicate potential risks related to plan design, compliance, and legislative changes, providing thoughtful guidance to clients and stakeholders.
• Managing requirements gathering, issue resolution, and project timelines to ensure high-quality outcomes and successful client delivery.
• Serving as a trusted Health & Welfare subject matter expert across medical, dental, vision, life, disability and related benefit plans. Promoting consistent and equitable solutions.
• Collaborating with internal teams and clients to support requirements reviews, acceptance processes, and continuous improvement initiatives.
• Facilitating effective knowledge transfer and transition activities, ensuring seamless handoffs, stakeholder readiness, and exceptional client support experiences.
• Coaching, mentoring, and developing team members by providing constructive feedback, foster continuous learning, and creating opportunities for professional growth.
• Contributing insights and recommendations to leadership regarding client trends, business challenges, process improvements, and innovative solutions.
• Advocating for compliance, accessibility, and fair benefit administration practices, ensuring alignment with regulatory requirements and organizational objectives.
• Championing a culture of collaboration, inclusion, respect, and belonging by valuing diverse perspectives and supporting an environment where all employees can succeed.

Requirements
• Possess Bachelor or equivalent professional experience.
• 5-7 years of Health & Welfare benefits experience in the benefits outsourcing industry.
• Possess professional certifications such as CEBS, ASPA, or related credentials .
• Able to demonstrate coaching and people development experience (4-5+ years ).
• Possess advanced knowledge of Health & Welfare delivery models, plan administration, compliance requirements, and industry best practices.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
100,000.00 USD
Maximum :
130,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.