Requisition SummaryPACCAR Parts is seeking a Dedicated Fleet Account Manager to join our Dedicated Fleet Support team. The Dedicated Fleet Support team is responsible for building and managing relationships across PPD, Kenworth, Peterbilt, PACCAR Dealers and our top 100 fleet customers. This role is responsible for directly managing and cultivating a strategic and personalized customer relationship with PACCAR's top 100 fleet customers with the objective of improving vehicle uptime and delivering exceptional customer experience.
The Dedicated Fleet Account Manager operates in a fast-paced, time-sensitive environment that requires creative problem solving, parts expediting expertise, and the ability to navigate complex dealer, fleet, and supplier challenges. Success in this role depends on strong relationship management, cross-functional collaboration, and the ability to think beyond standard processes to keep trucks on the road.
Job Functions / Responsibilities- Partner with fleets, dealers, and internal PACCAR teams to identify and execute customized solutions that return trucks to service as quickly as possible when parts are needed or to collaborate with field service when an issue is service-related.
- Collaborate closely with Materials, Marketing, and other PACCAR teams to explore all available options and remove barriers to repair.
- Build, maintain, and grow strong relationships with strategic fleet customers to drive loyalty and long-term partnership.
- Work closely to support dealers and fleets to ensure clear, timely, and effective communication across all stakeholders.
- Negotiate with suppliers and vendors to improve parts availability and lead times; identify alternate sourcing strategies when required.
- Research, coordinate, and manage expediting, special orders, and shipment issues, including end-to-end tracking to ensure on-time delivery.
- Facilitate cross-department collaboration to drive efficient and timely- issue resolution.
- Develop, maintain, and analyze reports and dashboards related to program, fleet, dealer, and supplier performance; identify trends and recommend actions for improvement.
- Recommend and coordinate proactive stocking strategies, including recommended parts lists, campaign preparation, and trend-based analysis.
- Host and participate in meetings with fleets, dealers and sales teams to review performance, trends, processes, and communication improvements.
- Travel to fleet and dealer locations as needed to engage with management teams and support key initiatives.
- Accurately document activities, decisions, and outcomes in TCS 365 and AS400 systems.
Skills / Competencies- Ability to prioritize and perform effectively in a demanding, fast-paced- environment
- Strong customer service mindset with a positive, solution-oriented- approach to challenging situations
- Proven ability to manage multiple concurrent requests and projects with strong organizational skills
- Thoroughness and initiative in following up on tasks until they are brought to closure
- Flexible and adaptive approach
- Highly effective and efficient oral and written communication skills
Qualifications- Bachelor's degree in a related field; otherwise enrolled, actively pursuing and within 2 years of completion required
- Minimum of 1 year of relevant professional experience required
- Experience with supply chain management, customer service, Salesforce, AS 400, and/or Six Sigma training are a plus
- Ability to travel up to 15% of the time
- Proficiency in software applications: Excel, PowerPoint, and Word.
BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Additional Job Board InformationSalary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. This position is eligible for a holiday gift and may offer relocation assistance benefits. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
