ZS Associates

Decision Analytics Consultant- Customer Analytics

ZS Associates$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • MBA or PhD in quantitative disciplines (or equivalent work experience)
  • 3 years post-MBA and 3-5 years pre-MBA analytic experience
  • Proficiency in modeling tools (R, SAS, Tableau, VBA)
  • Strong communication skills for engaging senior decision-makers
  • Detail-oriented with quality focus
  • Creative analytic problem-solving aptitude

Responsibilities

  • Leverage quantitative skills to resolve client analytics questions
  • Collaborate with clients to identify specific information needs
  • Execute plans for data analysis tailored to client requests
  • Evaluate and analyze data to provide targeted solutions
  • Communicate findings with a focus on addressing business inquiries
  • Familiarize with client processes to enhance service delivery
  • Develop expertise in client-specific analytics areas

Benefits

  • Comprehensive total rewards package supporting health and well-being
  • Robust skills-building programs for professional development
  • Multiple career progression paths and internal mobility options
  • Hybrid working model for flexible work arrangements
  • Opportunities for client engagement and diverse experiences through travel
Full Job Description
What You'll Do
  • Leverage quantitative skills to derive answers to clients' ongoing business analytics and reporting questions.
  • Work collaboratively with clients to ascertain the client's specific business information needs.
  • Execute a specific plan for analyzing the data necessary to secure solutions to clients' particular business information need(s).
  • Discuss and determine with clients which specific data may be best utilized in order to perform the necessary analysis.
  • Evaluate, assess and analyze the data necessary to provide solutions to the client's particular business information needs.
  • Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used.
  • Gain immediate familiarity with client's internal processes.
  • Develop expertise within a client analytics area.
  • Be available for clients during regular working hours.


What You'll Bring
  • MBA with a bachelor's (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or related field with a business application. In lieu of an MBA or PhD, 5-8 years of relevant work experience may substitute.
  • Up to 3 years of post-MBA relevant work experience, and 3-5 years of pre-MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA
  • High motivation, good work ethic, maturity and personal initiative
  • Aptitude for, and enjoyment of, leading and managing teams.
  • Effective oral and written communication skills that enable personal impact with senior-level decision makers.
  • Strong attention to detail, with a quality-focused mindset
  • Analytic problem-solving skills, with a creative and innovative outlook
  • Client service orientation
  • Fluency in English
  • Client-first mentality
  • Intense work ethic
  • Collaborative spirit and problem-solving approach

How you'll grow:
  • Cross-functional skills development & custom learning pathways
  • Milestone training programs aligned to career progression opportunities
  • Internal mobility paths that empower growth via s-curves, individual contribution and role expansions


Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

About ZS Associates

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people?a fact that?s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Learn more about ZS Associates
Size
10,000 employees
Industry
Founded
1983

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