Dealer Relationship Manager

NBT Bank

$104K — $139K *
US-AnywhereRemote in Massachusetts, US
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree with 3 years of relevant experience, or equivalent education/experience.
  • Preferred background in finance or automotive industry.
  • Experience in sales training, preferably in automotive.
  • Knowledge of F&I operations and dealership back office processes.
  • Competency in MS Word, Excel, and PowerPoint for sales presentations and reports.
  • Strong relationship-building skills with an outgoing personality.
  • Track record in business development and customer retention.

Responsibilities

  • Develop and nurture new and existing dealer relationships through on-site visits.
  • Generate and grow indirect lending business in defined market areas.
  • Create and oversee detailed business development plans and report monthly progress.
  • Train dealership personnel to ensure submission of quality loan applications.
  • Complete timely dealer contact reports and communicate crucial dealer updates.
  • Work collaboratively with team members to meet sales objectives.
  • Provide underwriting support and manage dealer finance issues as needed.

Benefits

  • Generous Paid Time Off: At least 22 days annually, plus prorated time in the first year.
  • Six weeks of paid Parental Leave at full salary.
  • Comprehensive Medical Coverage with HSA contributions for high deductible plans.
  • Employer-paid Dental and Vision Coverage.
  • Flexible Spending Accounts available for healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage including short- and long-term options.
  • Basic Life Insurance provided, with optional supplemental coverage.
  • Retirement Plans including a 401(k), optional Roth 401(k), and pension plan with matching.
  • Tuition Reimbursement to support educational growth and career advancement.
  • Employee Assistance Program (EAP) providing various support resources.
  • Pet Insurance available for employee pets.
  • Financial services benefits including banking assistance.
Full Job Description
Pay Range: $104,585.00 - $139,421.00

Location: Greater Boston Area, North Shore, South Shore

Develop new dealer relationships and maximize business from existing dealer relationships through effective on-site dealer visits and management of the dealer account relationship for all dealer finance issues. Generate indirect lending business from Automobile dealers in the approved market areas. Develop, maintain, and execute a detailed business development plan to meet and exceed the region's market share, credit quality, and origination objectives through the acquisition and retention of profitable dealer clients. Train dealership F&I and back office personnel to assure quality applications and loan documentation are received. Complete dealer contact reports promptly and keep management informed about changes in the dealer community. Update management and other team members regarding any pertinent dealer risk issues. Must be a team player, working with various constituencies to reach sales goals. Exhibit Consultative Selling Behaviors. Provide backup underwriting support as needed.

Education and Experience:
  • Associate's degree and three (3) years of applicable experience, or an equivalent combination of education and experience
  • Financial or Auto experience preferred


Skills and Abilities:
  • Knowledge of sales training, automotive or other.
  • Automotive operational knowledge in F&I and the back office.
  • Computer literacy, including knowledge of MS Word, Excel, and PowerPoint, to produce the necessary reports and sales presentations required to support sales efforts.
  • Outgoing personality with the ability to make cold calls and also gleam important information from regular calls.
  • Team player working with Dept. and dealers to reach sales goals.
  • Demonstrated success in business development and customer retention


Unique Job Characteristics and Requirements:
  • Travel less than 50%
  • Driver's License required
  • Reliable transportation preferred
  • Works out of the office setting majority of the time. May be required to work nights and weekends as needed


Tasks Performed:
  • 65% Develop new dealership relationships and maximize business from existing dealer relationships through effective on-site dealer contacts through effective on-site dealer visits and management of the dealer account relationship for all dealer finance issues. Exhibit Consultative Selling Behaviors.
  • 15% Develop detailed annual business development plans and update monthly for review during the monthly dealer meeting. Prepare dealer contact reports for each dealer contact within five business days of the contact.
  • 10% Train dealership F&I and back office personnel to assure quality applications and loan documentation are received.
  • 5% Discuss specific dealer issues with internal contacts as needed.
  • 5% Other duties as assigned by management. Provide backup underwriting support as needed.


Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 75% of time or greater
  • Move Objects to Maximum 10 lbs


Benefits for Full-Time Employees:
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.


Benefits for Part-Time Employees Working 20+ Hours/Week:
  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary.


Benefits for All Part-Time Employees:
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
  • Paid Sick and Safe Leave: For your health and safety.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.


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