• Lead daily Dealer Originations operations, including staffing, workforce scheduling, phone coverage, shared inboxes, workflow execution, and service-level performance.
• Establish work priorities and oversee resource allocation to maintain adequate coverage, balance workloads, and meet evolving business demands.
• Analyze operational performance, identify coverage gaps and emerging trends, and provide leadership with timely updates and recommended solutions.
• Oversee the dealer agreement process to ensure required documentation is collected accurately and consistently, service expectations are met, and exceptions are escalated appropriately.
• Provide leadership for complex dealer escalations, coordinating timely resolution, clear communication, and closed-loop follow-up.
• Coach and develop Dealer Specialists and team leads through real-time guidance, structured training, performance feedback, and ongoing development.
• Reinforce departmental procedures, quality standards, service expectations, and accountability to promote consistent execution and an exceptional dealer experience.
• Partner with Funding, Onboarding, Sales, Product, Risk, and other internal stakeholders to resolve dealer issues, improve processes, and support originations growth.
• Identify and implement workflow improvements that increase operational efficiency, strengthen service delivery, and enhance the overall GoFi dealer experience.
• Monitor escalation-ticket volume, trends, and resolution quality while ensuring high-priority matters receive appropriate attention.
• Promote a responsive, professional, and dealer-focused culture that strengthens relationships and builds dealer confidence in the GoFi program.
• Lead special projects and address emerging business needs in partnership with senior leadership.

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 

• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Paid Time Off.Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!