4-6 years of experience in deal operations, customer support, or fund accounting
Strong communication skills, both written and verbal
Familiarity with venture investing or back office VC administration
Ability to manage time effectively in fast-paced environments
Proven problem-solving skills with a focus on scalable solutions
Responsibilities
Build relationships with key customers to ensure smooth deal execution
Triage and resolve urgent customer issues impacting deal progress
Make quick, responsible decisions in ambiguous situations
Identify and propose product and process improvements
Liaise with senior team members and cross-functional teams to address customer inquiries
Develop expert knowledge of the product and industry
Support customer-facing projects and product discovery initiatives
Benefits
Hybrid work model with flexibility for remote work
Opportunity to shape training and scaling of the function
Engagement with senior team members and cross-functional partners
Hands-on role with direct impact on customer satisfaction
Dynamic work environment that values problem-solving and initiative
Full Job Description
Location: New York City (hybrid, 2 days/week in office); San Francisco or Seattle also considered if aligned to East Coast working hours
About the Team
The Deal Operations team owns the full lifecycle of every deal launched on Sydecar. We are responsible for making sure every deal on our platform runs smoothly. We work directly with fund managers and investors to solve problems, keep timelines on track, and make sure nothing slips through the cracks. We're the first point of contact when something needs fixing, and we work closely with teams across Sydecar to get the right outcome.
About the Role
As a Deal Operations Consultant, you'll take the lead on some of the most complex or time-sensitive deals on the platform. You'll work closely with fund managers, support your teammates when questions come up, and help improve how we work. This is a hands-on role where good judgment, clear communication, and follow-through matter. You'll also help shape how we train, review, and scale this function over time.
This role is a good fit for someone who enjoys staying close to the work, but who also wants to play a role in improving the system around them.
What You'll Do
As a Deal Operations Consultant, you will:
Build relationships with our largest and most important customers to execute their deals as smoothly as possible.
Triage and resolve time-sensitive customer issues-especially those that block deal execution-using judgment, urgency, and clear communication.
Make fast, responsible decisions in ambiguous situations-and know when to escalate or pull in the right cross-functional partner.
Identify product and process improvements that will shape the future of our product and our workflow.
Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers.
Develop an expert knowledge of our product, our customers, and our industry.
Support customer-facing projects and product discovery.
About You
4-6 years of experience working in deal operations, customer support, fund accounting, or a similar role that required accuracy, communication, and time management.
Excited about working directly with customers, especially when something's urgent.
Interest and/or familiarity in venture investing and/or back office VC administration.
Excellent and professional written and verbal communication skills.
You thrive in fast-paced, customer-facing environments and are energized-not stressed-by helping unblock critical moments in a deal, even when they fall outside the usual schedule.
Ability to effectively evaluate problems and propose sensible, scalable solutions.
Comfortable working under pressure and context-switching across dozens of tasks, customers, and workflows in a single day.
Bonus if you have
Experience working in a startup, fintech, or investment operations role.
Exposure to fund administration, deal execution, or compliance workflows.
