4-6 years of experience in deal operations, customer support, or fund accounting.
Passion for working directly with customers, especially in urgent situations.
Familiarity with venture investing and VC back office administration.
Strong written and verbal communication skills.
Ability to manage multiple tasks under pressure and propose effective solutions.
Responsibilities
Build relationships with key customers for smooth deal execution.
Triage and resolve urgent customer issues blocking deal progress.
Make quick and responsible decisions in ambiguous situations.
Identify improvements in product and process for workflow enhancement.
Collaborate with Legal, Tax, and Product teams to address customer inquiries.
Develop in-depth knowledge of products, customers, and the industry.
Support customer-facing projects and assist in product discovery.
Benefits
Hybrid work model (2 days in office per week).
Opportunity to work with innovative team members in venture capital.
Exposure to complex deal operations and high-profile projects.
Professional growth through cross-functional collaboration.
Full Job Description
Location: New York City (hybrid, 2 days/week in office); San Francisco or Seattle also considered if aligned to East Coast working hours
About the Team
The Deal Operations team owns the full lifecycle of every deal launched on Sydecar. We are responsible for making sure every deal on our platform runs smoothly. We work directly with fund managers and investors to solve problems, keep timelines on track, and make sure nothing slips through the cracks. We're the first point of contact when something needs fixing, and we work closely with teams across Sydecar to get the right outcome.
About the Role
As a Deal Operations Consultant, you'll take the lead on some of the most complex or time-sensitive deals on the platform. You'll work closely with fund managers, support your teammates when questions come up, and help improve how we work. This is a hands-on role where good judgment, clear communication, and follow-through matter. You'll also help shape how we train, review, and scale this function over time.
This role is a good fit for someone who enjoys staying close to the work, but who also wants to play a role in improving the system around them.
What You'll Do
As a Deal Operations Consultant, you will:
Build relationships with our largest and most important customers to execute their deals as smoothly as possible.
Triage and resolve time-sensitive customer issues-especially those that block deal execution-using judgment, urgency, and clear communication.
Make fast, responsible decisions in ambiguous situations-and know when to escalate or pull in the right cross-functional partner.
Identify product and process improvements that will shape the future of our product and our workflow.
Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers.
Develop an expert knowledge of our product, our customers, and our industry.
Support customer-facing projects and product discovery.
About You
4-6 years of experience working in deal operations, customer support, fund accounting, or a similar role that required accuracy, communication, and time management.
Excited about working directly with customers, especially when something's urgent.
Interest and/or familiarity in venture investing and/or back office VC administration.
Excellent and professional written and verbal communication skills.
You thrive in fast-paced, customer-facing environments and are energized-not stressed-by helping unblock critical moments in a deal, even when they fall outside the usual schedule.
Ability to effectively evaluate problems and propose sensible, scalable solutions.
Comfortable working under pressure and context-switching across dozens of tasks, customers, and workflows in a single day.
Bonus if you have
Experience working in a startup, fintech, or investment operations role.
Exposure to fund administration, deal execution, or compliance workflows.
