Job Overview
The General Manager reports to the Regional Manager and oversees daily operations, ensuring compliance, efficiency, and revenue growth in appliance and furniture delivery. This role demands a strong leader with a resolute attitude, proven background in appliance delivery/installation and furniture delivery/assembly, and the ability to build team capabilities, foster client relationships, and align with company strategy. They inspire self-development, energize teams, and collaborate cross-functionally to exceed goals while embodying the company's culture.
Responsibilities and Duties
- Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
- Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
- Validate and correct in-home appliance/furniture installation procedures.
- Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
- Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
- Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.
Skills/Requirements
- Proven leadership and motivational skills to drive performance.
- Hands-on experience in appliance/furniture final-mile delivery, installation, and assembly.
- Strong communication and relationship-building abilities; bilingual with Spanish highly preferred.
- Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
- Proficiency in Excel and MS Office.
- Bachelor's degree and 2-4 years in logistics/supply chain preferred.
Salary: $90,000-100,000/year, DOE; plus, benefits and potential for bonus
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
