Minimum 10 years of progressive leadership experience in the hospitality industry, including multi-property leadership.
Successful track record in leading full-service hotels, focusing on operational and financial performance.
In-depth knowledge of hotel operations including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, HR, Engineering, and Maintenance.
Proven ability to build high-performing leadership teams and foster a culture of engagement and accountability.
Strong strategic thinking, business acumen, and analytical skills to make data-driven decisions.
Excellent communication, relationship-building, and negotiation skills.
Desirable experience with branded hotel systems and franchise standards.
Willingness to travel frequently across multiple properties.
Preferred education: Diploma or degree in Hospitality Management or Business Administration.
Responsibilities
Provide strategic leadership and operational oversight for five hotels, aligning with company vision and objectives.
Lead, coach, and mentor General Managers to instill accountability and collaborative culture.
Drive operational excellence by maintaining brand standards and high guest satisfaction across hotels.
Develop and execute strategies to enhance profitability, market share, and guest experience.
Oversee financial management including budgeting, forecasting, and cost controls to optimize performance.
Collaborate with Sales, Revenue Management, Marketing, and Finance teams to maximize growth opportunities.
Ensure compliance with brand and company standards, health and safety regulations, and operational controls.
Monitor performance indicators and implement initiatives to increase efficiency and profitability.
Support hotel development, acquisitions, and capital projects as necessary.
Maintain relationships with ownership groups and community stakeholders to foster collaboration.
Standardize best practices and enhance guest and employee experiences across the portfolio.
Travel regularly to provide on-site leadership and operational support.
Benefits
Comprehensive health and wellness programs for employees.
Professional development opportunities, including training and leadership programs.
Team-building events and company culture initiatives.
Potential for performance-based bonuses or incentives.
Supportive work environment with a strong focus on employee engagement.
Full Job Description
VICE PRESIDENT OF OPERATIONS
KEY RESPONSIBILITIES
Provide strategic leadership and operational oversight across a portfolio of five hotels, ensuring alignment with the company's vision, values, and business objectives.
Lead, coach, and mentor General Managers, fostering a culture of accountability, collaboration, and continuous development.
Drive operational excellence by ensuring consistent delivery of brand standards, guest satisfaction, service quality, and property presentation across all hotels.
Develop and execute strategies to improve profitability, market share, RevPAR, EBITDA, guest experience, and overall operational performance.
Oversee budgeting, forecasting, financial analysis, labour management, cost controls, and capital planning to maximize portfolio performance.
Partner with Sales, Revenue Management, Marketing, and Finance teams to identify growth opportunities and enhance commercial performance.
Ensure compliance with brand standards, company policies, health and safety legislation, employment legislation, and operational controls across all properties.
Monitor key performance indicators, analyse operational trends, and implement initiatives that improve efficiency, productivity, and profitability.
Support hotel development, acquisitions, renovations, transitions, and major capital projects as required.
Build and maintain strong relationships with ownership groups, brand representatives, tourism partners, industry associations, and community stakeholders.
Identify opportunities to standardize best practices, improve systems and processes, and enhance both the guest and employee experience throughout the portfolio.
Travel regularly between properties to provide leadership, operational support, and coaching to hotel leadership teams.
REQUIREMENTS
Minimum 10 years of progressive leadership experience within the hospitality industry, including multi-property leadership experience.
Proven success leading full-service hotels with responsibility for operational, financial, and commercial performance.
Strong knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, and Property Maintenance.
Demonstrated ability to develop high-performing leadership teams and create a culture of engagement, accountability, and continuous improvement.
Extensive experience managing budgets, forecasting, financial reporting, labour costs, capital planning, and operational performance metrics.
Strong strategic thinking, business acumen, and analytical skills, with the ability to translate data into actionable business decisions.
Excellent communication, relationship-building, negotiation, and leadership skills.
Experience working with branded hotel systems and franchise standards is highly desirable.
Willingness to travel frequently between properties across multiple provinces.
Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
