10+ years of progressive leadership experience in hospitality, specifically in multi-property management.
Proven track record in leading full-service hotels focusing on operational, financial, and commercial metrics.
In-depth knowledge of hotel operations, covering all key departments including Rooms Division and Food & Beverage.
Experience developing strong leadership teams and fostering a culture of engagement and continuous improvement.
Extensive background in managing budgets, forecasts, and operational performance metrics.
Strong strategic thinking and analytical skills, adept at making data-driven decisions.
Excellent communication and relationship-building capabilities, along with strong negotiation skills.
Experience with branded hotel systems and franchise standards is a plus.
Willingness to travel frequently across properties is expected.
Preferred qualification is a diploma or degree in Hospitality Management or Business Administration.
Responsibilities
Provide strategic leadership for five hotel properties, aligning with company vision and goals.
Lead and mentor General Managers to cultivate collaboration and accountability throughout the team.
Drive operational excellence, ensuring brand standards and high guest satisfaction.
Develop strategies to enhance profitability, market share, and overall performance metrics like RevPAR and EBITDA.
Oversee financial aspects including budgeting, forecasting, and cost controls for optimal portfolio performance.
Collaborate with sales and marketing teams to identify growth opportunities.
Ensure compliance with health and safety legislation, brand standards, and company policies.
Monitor KPIs and implement improvements for efficiency and profitability across the portfolio.
Support hotel development initiatives, including renovations and major projects as needed.
Build partnerships with ownership groups and community stakeholders, strengthening industry relationships.
Identify opportunities to enhance both guest and employee experiences across all properties.
Benefits
Travel reimbursement for business-related trips.
Professional development and further education support.
Opportunity to work with a portfolio of diverse properties.
Comprehensive health and safety compliance training.
Access to an extensive network of industry partners and associations.
Full Job Description
VICE PRESIDENT OF OPERATIONS
KEY RESPONSIBILITIES
Provide strategic leadership and operational oversight across a portfolio of five hotels, ensuring alignment with the company's vision, values, and business objectives.
Lead, coach, and mentor General Managers, fostering a culture of accountability, collaboration, and continuous development.
Drive operational excellence by ensuring consistent delivery of brand standards, guest satisfaction, service quality, and property presentation across all hotels.
Develop and execute strategies to improve profitability, market share, RevPAR, EBITDA, guest experience, and overall operational performance.
Oversee budgeting, forecasting, financial analysis, labour management, cost controls, and capital planning to maximize portfolio performance.
Partner with Sales, Revenue Management, Marketing, and Finance teams to identify growth opportunities and enhance commercial performance.
Ensure compliance with brand standards, company policies, health and safety legislation, employment legislation, and operational controls across all properties.
Monitor key performance indicators, analyse operational trends, and implement initiatives that improve efficiency, productivity, and profitability.
Support hotel development, acquisitions, renovations, transitions, and major capital projects as required.
Build and maintain strong relationships with ownership groups, brand representatives, tourism partners, industry associations, and community stakeholders.
Identify opportunities to standardize best practices, improve systems and processes, and enhance both the guest and employee experience throughout the portfolio.
Travel regularly between properties to provide leadership, operational support, and coaching to hotel leadership teams.
REQUIREMENTS
Minimum 10 years of progressive leadership experience within the hospitality industry, including multi-property leadership experience.
Proven success leading full-service hotels with responsibility for operational, financial, and commercial performance.
Strong knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, and Property Maintenance.
Demonstrated ability to develop high-performing leadership teams and create a culture of engagement, accountability, and continuous improvement.
Extensive experience managing budgets, forecasting, financial reporting, labour costs, capital planning, and operational performance metrics.
Strong strategic thinking, business acumen, and analytical skills, with the ability to translate data into actionable business decisions.
Excellent communication, relationship-building, negotiation, and leadership skills.
Experience working with branded hotel systems and franchise standards is highly desirable.
Willingness to travel frequently between properties across multiple provinces.
Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
