Summary:At DFIN, employees are encouraged to grow their skills and advance their careers while contributing their expertise. The Datacenter Service Owner plays a key role in maintaining and supporting the company's datacenter, ensuring all infrastructure (servers, networking, power, and cooling systems) operates efficiently and reliably.
This role involves hands-on technical support, troubleshooting issues, and maintaining an optimal environment for systems, while also identifying opportunities for improvement and driving enhancements across the datacenter. The position requires strong problem-solving, communication, and teamwork skills, as well as the ability to work under pressure and take ownership of issues from start to resolution.
Responsibilities:- Monitor and maintain the health of datacenter systems (servers, power, cooling, environment)
- Troubleshoot and resolve server, network, and infrastructure issuesInstall, configure, upgrade, and decommission datacenter hardware
- Manage and track all datacenter assets and inventory
- Perform maintenance, diagnostics, and hardware replacements
- Collaborate with IT teams, engineers, and vendors to support operations
- Ensure compliance through audits, documentation, and change management processes
- Support improvements, planning, and emergency/after-hours datacenter needs
Qualifications:- 3+ years of datacenter or IT infrastructure experience
- Bachelor's degree in IT, Computer Science, or related field
- Strong knowledge of servers, datacenter environments, and networking equipment
- Experience installing, maintaining, and troubleshooting hardware
- Strong problem-solving, technical support, and documentation skills
- Good communication and teamwork abilities
- Ability to stay current with evolving technologies
- Ability to perform physical tasks:
- Lift up to ~50 lbs occasionally
- Stand frequently
- Bend/reach as needed
Preferred:- Certifications (CompTIA, CCNA/CCNP, etc.)
- Experience with Dell hardware
- Understanding of LAN/WAN and networking protocols
