Job Description

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:
• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability

Your contribution to the team:
• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience

Technical Expertise:
• Experience with Hands and feed support for Data Center operations.
• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
Shift 1 06:00-15:00 PST
Shift 2 14:00-23:00 PST
Shift 3 22:00-07:00 PST

New Installations of IT devices:
• Rack and stack of IT devices.
• Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
• Certifications on Data center operations and cabling
• Install trunks and patch cords, panels and power cables as required to support additional capacity.
• Perform all, IT audits, annual DC track and Tape audits.
• Vendor access approval for break fix activity and facility repairs
• Provide on call support and emergency onsite coverage (may be extended time frame).

Break / Fix repairs:
• Attend crises calls for troubleshooting cables and /or hardware issues.
• Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
• Participate and execute assigned change requests.
• Removal and installation of parts from inside of IT hardware to include but not limited to:
• NIC's • SFP's • Memory • Hard Drives

Decommissions and Cabling:
• The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
• Removable media (disk) disposal tracking and destruction
• Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.

Entries into Hardware Receiving System:
• Package pickup and delivery to include large shipments on the loading docks or mailrooms.
• Coordinate / prepare for shipment and transfer of equipment to other locations
• Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
• RMA all parts as required including tracking of those parts using HRS tool.
• Hardware shipment receiving / tracking of all IT devices, and parts
• Large assets are tracked in both HRS and DC Tracks.

Preferred Skill and Experience

Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.