Under the direction of the Senior Director of Core Banking Operations, the Systems Administrator will analyze the company's operating applications and infrastructure to provide optimal performance and integration of resources supporting the technological environment. They will modify, code, test, debug, and document systems, operating systems, programs, compilers, tools, and utilities. Additionally, they will research and study new products, test for compatibility, evaluate, and make recommendations for purchase.

Knowledge and Skill

A qualified individual will possess the following:

• Working knowledge of security practices relating to workstations, servers, internet, etc.
• Ability to use troubleshooting techniques to resolve Fiserv host environment and underlying infrastructure.
• Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Desire to continually improve and contribute to our purpose of empowering community bankers and our people to thrive together

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Provide support for assigned applications, ensuring high availability
• Provide hands-on and remote troubleshooting and problem resolution
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
• Complete projects, coordinate with team members and provide status updates
• Track problems and bugs with vendors and communicate as resolutions are implemented
• Responsible for vendor management; system OS, software, & infrastructure upgrades; gathering quotes; investment proposals; and change management.
• Responsible for providing financial information for budgeting and helping to forecast future spending needs.
• Coordinate the prompt diagnosis and resolution of infrastructure issues that have an impact on the production environment
• Manage demands of deadlines that are responsible for all host services implementations and conversion-related activities
• Perform troubleshooting techniques to solve problems, working with appropriate vendors for resolution
• Stay current on security-related issues and analyze the impact on Navanta; making recommendations for security management and monitoring processes
• Generate and maintain virtual servers; perform cloning tasks and snapshots and monitors performance for assigned systems and applications.
• Responsible for appliance/workstation/server security for supported systems and software.
• Responsible for backup strategy, documentation, and verification
• Responsible for replication/high-availability strategy, documentation, and verification
• Ensure vulnerabilities are managed with priority and aligned with the Navanta vulnerability policy.
• Perform all duties with a high level of change management aligned with Navanta change management policy.
• Systems' performance and capacity monitoring and reporting
• Assist in the installation, maintenance and support of company servers
• Actively participate in special projects and strategic initiatives based on our priorities for the year
• Perform other duties as assigned

Education and/or Experience

• 3-5 years' experience with application/system support
• SQL experience and database administration is required
• Working knowledge of Progress OpenEdge databases is required
• Linux, Unix, or AIX operating system experience is required
• Fiserv Precision experience is strongly desired
• Fiserv Premier experience a plus
• IBM i operating system experience is a plus
• Previous experience in the banking industry a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel - approximately 5%