About the RoleWe are looking for a Data Solutions Analyst to join our delivery teams and work closely with customers on real-world IoT deployments.
In this role, you will be responsible for monitoring, analyzing, and improving the quality and performance of data generated from customer environments. You will work as part of cross-functional Scrum teams, partnering with customers, product, and engineering to ensure successful deployments and meaningful data outcomes.
This is a highly customer-facing, hands-on role that sits at the intersection of data, operations, and product.
Responsibilities - Work closely with customers as part of ongoing projects and deployments
- Monitor real-time data streams and system performance across customer environments
- Analyze data to identify trends, gaps, and anomalies in performance and data quality
- Investigate issues and perform root cause analysis (e.g. data collection issues, tag placement, configuration gaps, integration issues)
- Translate data into clear, actionable insights for both customers and internal teams
- Build dashboards and visualizations to communicate system performance and business impact
- Partner with FDE, Product, and Engineering teams to improve solutions and close gaps
- Escalate product or data issues and collaborate with internal teams to drive resolution
- Guide customers and field teams on best practices to improve deployment performance and data quality
Requirements - Masters or Doctorate degree in Math, CS, data science/engineering or equivalent analytical degree
- 3-5+ years of experience in data analysis, technical customer-facing roles, or similar
- People management or project management
- Architecture experience in big data, data warehousing, operational analytics and integration.
- Optimize the performance of big data systems to design and implement efficient analytics algorithms.
- Strong Python skills
- Experience with SPARK strongly preferred.
- Visualization tools experience including UI design (Plotly, Tableau, PowerBI, Grafana)
- Understanding of statistical analysis and relational database structures (SQL, Influxdb a plus)
- Strong analytical and quantitative problem-solving abilities
- Excellent interpersonal and communication skills
- Ability to be self-sufficient and execute quickly when given autonomy
- Experience with IoT data streams and business context a plus
- Flexible team player who will thrive in a dynamic, constantly evolving environment
#LI-Hybrid 
