Scotiabank

Data Platform Operations Engineer

Scotiabank • $70K — $95K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2 years of experience in IT operations or production support
  • Foundational cloud knowledge (Azure preferred)
  • Comfortable monitoring alerts and troubleshooting
  • Exposure to data platforms like Databricks and Spark is a plus
  • Basic scripting skills in Python, Bash, or PowerShell
  • Familiarity with ITIL-style processes is an asset
  • Strong communication and customer support skills
  • Willingness to participate in after-hours support
  • Degree in Computer Science, Engineering or related field preferred

Responsibilities

  • Monitor dashboards and alerts, responding to incidents as per SOPs
  • Triage incidents by collecting logs and documenting findings
  • Perform routine maintenance tasks from predefined runbooks
  • Handle service tickets and ensure requests are completed on time
  • Provide operational communications during incidents and maintenance
  • Identify issues and suggest operational improvements
  • Maintain clear documentation and update runbooks
  • Participate in on-call rotations and perform escalation when necessary

Benefits

  • Diversity, Equity, Inclusion & Allyship initiatives
  • Accessibility and Workplace Accommodations
  • Upskilling through online courses and tuition assistance
  • Competitive Rewards program with flexible vacation and benefits starting day one
  • Dynamic work environment with collaborative spaces
  • Opportunities for community engagement programs
Full Job Description
Requisition ID: 261363

The Data Platform Operations Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank's most significant enterprise-wide strategic initiatives. This organization drives data enabled decision making, AI innovation, and technology modernization across the Bank.

The Data Platform Operations Engineer works under the guidance of senior engineers and platform leads to help maintain site reliability for our Data & AI platforms. This role focuses on monitoring alerts and dashboards, completing routine operational and maintenance tasks using predefined SOPs/runbooks, triaging and escalating incidents, and providing after-hours on-call support on a rotational basis. You will partner with teams such as IAM, Network, Cloud Ops, Security, and client delivery teams to resolve issues and keep the platform stable, secure, and available.

Is this role right for you? In this role, you will:

  • Monitoring & Alert Response: Monitor dashboards and alerts (Azure Monitor/Log Analytics, Databricks, and platform tooling), validate signal vs. noise, and take first-response actions according to SOPs.
  • Incident Triage & Escalation: Triage incidents by collecting logs/metrics, identifying likely impact, documenting findings, executing approved remediation steps, and escalating to on-call leads or SMEs with clear context.
  • SOP-Driven Maintenance: Perform routine maintenance tasks from predefined runbooks (e.g., operational checks, certificate/secret rotations as directed, housekeeping activities, basic platform validation, scheduled jobs health checks).
  • Ticket Handling & Request Fulfillment: Work intake from service queues, follow standard procedures for common requests (access requests, connectivity validation, workspace onboarding steps), and ensure requests are completed and communicated within agreed SLAs.
  • Operational Communications: Provide timely and accurate updates during incidents and maintenance activities, including status, next steps, and handoffs, using established communication channels and templates.
  • Reliability & Continuous Improvement: Identify recurring issues and operational pain points, suggest improvements to alerts/runbooks, and contribute to post-incident actions (e.g., updating SOPs, adding monitoring coverage).
  • Documentation & Knowledge Management: Maintain clear operational documentation, ensure runbooks are current, and capture lessons learned to improve onboarding and reduce time-to-resolve.
  • After-Hours Support (Rotation): Participate in after-hours/on-call rotations and perform approved response actions, escalating when required to meet service reliability targets.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 2 years of experience in IT operations, production support, or a similar support role.
  • Foundational knowledge of cloud concepts (Azure preferred): identity/access basics, networking fundamentals, and how to navigate cloud portals and logs.
  • Comfort monitoring alerts/dashboards and troubleshooting using logs and metrics (Azure Monitor/Log Analytics or similar tools).
  • Exposure to data platforms (Databricks, Spark, SQL warehouses, or similar) is an asset; ability to learn quickly is essential.
  • Basic scripting ability (Python, Bash, or PowerShell) to run operational checks or automate simple repetitive tasks.
  • Familiarity with ITIL-style incident and change processes (ticketing, triage, documentation, and handoffs) is an asset.
  • Strong communication and customer support mindset: able to provide clear updates, follow SOPs precisely, and escalate effectively.
  • Willingness to participate in after-hours/on-call rotations as required.
  • Degree/college diploma in Computer Science, Engineering, Information Technology, or a related field is preferred (or equivalent practical experience).


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Scotiabank

More Information Technology Jobs

Find similar Data Platform Operations Engineer jobs:

NationwideToronto, ON