Amazon

Data Center Operations Manager, DCC Communities

Amazon • $78K — $137K *
Fort Worth, TX 76137In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years IT experience or Bachelor's degree in computer science, engineering, or mathematics.
  • 2+ years people management experience.
  • 2+ years operations and on-call support in data centers or similar facilities.
  • Familiarity with computer hardware troubleshooting and repair is preferred.
  • Certifications such as A+, CCNA, or AWS are advantageous.

Responsibilities

  • Prioritize and assign trouble tickets to technicians.
  • Manage performance across diverse teams at multiple locations.
  • Develop career paths and maintain internal tool updates.
  • Recruit and train data technicians for optimal staffing.
  • Oversee day-to-day operations, including shift arrangements and logistics.
  • Act as a subject matter expert in data center operations and metrics.
  • Inspire process improvement and technology innovation.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching program.
  • Paid time off and parental leave.
  • Mental health support and Employee Assistance Program (EAP).
  • Flexible Spending Accounts and family support for adoption/surrogacy.
Full Job Description
Key job responsibilities

The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

- Prioritize and assign trouble tickets to data center technicians and operators

- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

- Developing Career Paths for the employees and to make updates in our internal tools.

- Recruit and train data technicians to ensure appropriate staffing levels

- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

- Fast learn or act as the subject matter expert across all aspects in data center operations

- Ensure all operational KPIs and metrics are being measured and met

- Inspire and guide improvement in team process, technology innovation and automation

- Manage Large Scale Events (outages) and act as the call leader

- Manage and improve the work-flows and through-put for data centers operations

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

- Maintain the on-call schedule coordinating absence and vacations

- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

A day in the life

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team.

AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.

All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

BASIC QUALIFICATIONS

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent

- 2+ years of people management experience

- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

PREFERRED QUALIFICATIONS

- 2+ years of computer hardware experience, including troubleshooting and repairing experience

- Experience in technical writing in a relevant field

- certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+

- Experience with system management tools and client/server environments

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, FORT WORTH - 78,400.00 - 137,300.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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