The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.
Key job responsibilities
- Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
BASIC QUALIFICATIONS
- 4+ years of data center, network engineering, and/or systems engineering experience
- 4+ years of experience in management/team lead function
- Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
PREFERRED QUALIFICATIONS
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
- Experience contributing to the definition and implementation of automation opportunities within an operations environment
- Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
- Understanding of networking infrastructure topology
- Certifications in a relevant field (CCENT, Network+, CCNA)
- Behavioral interviewing and hiring experience
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+
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