Full Job Description
Manage a team that maintains cloud infrastructure for global data center operations! As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure. Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors. Implement innovative solutions to complex infrastructure challenges.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Essential Requirements:
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Key job responsibilities
• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Maintaining existing Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
BASIC QUALIFICATIONS
- 4+ years of technical team management experience
- 4+ years of operational experience
- Experience in program or project management including the delivery of cross-functional projects
PREFERRED QUALIFICATIONS
- Experience with technical writing
- Experience conducting interviews and making effective hiring decisions
- Experience in creating process improvements with automation and analysis, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
- Project Management Professional (PMP) or equivalent certification
- Experience scaling an organization through rapid growth or expansion
- 2+ years of operations management experience in a fast-paced, high-availability, or 24/7 environment
- Ability to work on a flexible schedule including days, nights, and/or weekends