Job DescriptionOracle is seeking an Incident Manager to oversee and enhance our incident management program for data center operations. The Incident Manager will be a critical leader responsible for ensuring adherence to the incident management program during incidents, managing program documentation, reporting, cross-functional communication, Root Cause Analysis (RCA), and training. Candidates must have extensive experience in incident management, program oversight, and stakeholder collaboration, with a focus on maintaining operational continuity, safety, and compliance in high-stakes data center environments.
ResponsibilitiesResponsibilitiesEnsure strict adherence to the incident management program during incidents, guiding teams to follow established protocols for rapid response, mitigation, and resolution across data center operations (e.g., mechanical, electrical, and controls systems).
Oversee the development, maintenance, and continuous improvement of the incident management program, including policies, procedures, and documentation, to align with industry standards and Oracle's operational goals.
Support the creation and delivery of training programs to educate data center technicians, engineers, and operational staff on incident management protocols, ensuring preparedness and compliance.
Manage comprehensive incident reporting, utilizing metrics and Key Performance Indicators (KPIs) to track incident response times, resolution effectiveness, and program performance, driving operational excellence.
Conduct and facilitate Root Cause Analysis (RCA) processes post-incident to identify underlying issues, document findings, and implement corrective actions to prevent recurrence.
Collaborate cross-functionally with internal stakeholders (e.g., Data Center Facility Engineering (DCFE), operations, and vendor management teams) to ensure seamless communication during incidents and align incident management with broader operational objectives.
Develop and maintain incident management documentation, including playbooks, escalation procedures, and communication templates, to ensure clarity and consistency during high-pressure situations.
Escalate critical incidents, resource constraints, or program gaps to senior leadership for timely resolution, ensuring transparency and accountability.
Utilize data analytics to generate reports on incident trends, program effectiveness, and contributions to operational reliability, supporting Oracle's mission of excellence and teamwork.
Identify and implement process improvements in incident management, training, and RCA processes to enhance efficiency, safety, and performance in data center operations.
Minimum Qualifications7+ years of experience in incident management, program oversight, or operations leadership, with at least 3 years in data center operations, facilities management, or critical infrastructure environments.
Proven expertise in developing and managing incident management programs, including documentation, reporting, and training, in high-stakes environments.
Strong proficiency in conducting Root Cause Analysis (RCA) and implementing corrective actions to improve operational resilience.
Deep understanding of metrics-driven incident evaluation, cross-functional communication, and stakeholder collaboration in data center operations.
Ability to interpret technical specifications, operational protocols, and incident data to enhance incident management and training programs.
Willingness to travel to data center sites for incident response, program implementation, or stakeholder engagements.
QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
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