Microsoft

Data Center Critical Environment Technician Manager

Microsoft • $78K — $146K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma, GED, or equivalent with 3+ years of mission critical services experience in high availability environments.
  • Ability to work night shift and be on-call during non-standard hours, including weekends and holidays.
  • Familiarity with Microsoft cloud security requirements and background checks.
  • Preferred: 6+ years in mission critical services or equivalent education and experience; 1+ year of people management experience; specialized expertise in a relevant technical field.

Responsibilities

  • Empower and coach team members, fostering accountability and success.
  • Conduct regular inspections of critical environment equipment, analyzing trends and conditions.
  • Lead response and coordination during incidents impacting operations, ensuring corrective measures are taken.
  • Utilize computerized maintenance management systems to track, report, and manage equipment maintenance and operations.
  • Guide and perform maintenance and repairs while overseeing compliance with safety and operational procedures.
  • Coach team on safety practices and ensure adherence to industry regulations and company policies.
  • Embark on creating and managing emergency operating procedures for incidents.

Benefits

  • Opportunity for on-the-job training and career development.
  • Access to advanced operational systems and technology.
  • Engagement in a proactive safety and security culture.
  • Potential for team collaboration across diverse technical fields.
  • Work in a dynamic environment with a strong focus on critical infrastructure.
Full Job Description
Overview

Note: This position is for night shift. Additionally, due to the nature of this role, the employee will be required to be available on-call as needed, including weekends, and holidays, to support operational needs. The employee may be expected to respond within a reasonable timeframe when contacted and may be required to provide support either remotely or on-site. These expectations will be applied in a manner consistent with applicable employment standards legislation.

Responsibilities

People Management
  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model - Live our culture; Embody our values; Practice our leadership principles.
  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

Equipment and Systems Operations
  • Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently.
  • Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms.
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
  • Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
  • Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.

Equipment and Systems Maintenance
  • Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
  • Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise
  • Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
  • Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
  • Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
  • Advises junior colleagues on inspection and supervision issues.
  • Provides consultation to lower-level colleagues in troubleshooting systems and problems

Critical Environment Culture
  • Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
  • Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
  • Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
  • Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
  • Participates in required meetings, trainings, and necessary handoffs.

Other
  • Embody our culture and values


Qualifications

Required Qualifications:
  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
    • OR equivalent experience.
  • Ability to work night shift as well as on-call during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
    • Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
    • Reliability Status screening may also require a security questionnaire and security interview.
    • To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Preferred Qualifications:
  • High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
    • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
    • OR equivalent experience.
  • 1+ year(s) people management experience.
  • 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.


Critical Environment Ops M3 - The typical base pay range for this role across Canada is CAD $78,500 - CAD $146,000 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Critical Environment Ops M3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 78,500 $ CAD à 146,000 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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