This position reports to:Service Manager
As a
Field Service Technician, you are responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines.
You will have an exciting opportunity to travel the U.S. on ABB's dime as field service resources receive comprehensive travel and lodging accommodations as well as per diem. While on the road supporting our Data Center Services, you will execute service work of medium to high complexity as per work instructions and deliver excellent customer service to exceed our customers' expectations.
CORE RESPONSIBILITIES- Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
- Displays clear understanding of sense of urgency and care in their own area of responsibility.
- Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Plans and prepares site work for larger project team and manages related subcontractors at site.
- Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
- Works with Site Manager and Sr. Field Service Technicians to identify improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.
- Troubleshoots equipment/systems/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future, escalating through Site Manager as needed.
- Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support.
- Assist customer with spare parts ordering, issues resolution, and provisioning.
- Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc.
- Perform duties in Power Delivery, Medium & Low Voltage Electrification and Control Systems, etc.
- Maintain documentation on assignments, complete reports, and test reports, understanding and utilizing job related software at completion of each assignment.
- Ability and willingness to travel 90-100% of the time throughout the United States.
- This will include long-term assignments requiring consecutive weeks of travel.
- Promptly book travel arrangements upon receipt of assignments.
- Always wear personal protective equipment/uniforms.
LICENSE TO OPERATE / CORE VALUES- Preserve ABB's Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers.
- Leads Health, Safety, and Environment (HSE) activities at site.
- Reports unsafe practices and incidents.
- Applies safety rules and safe practices as well as environmental responsibilities.
In this role, you bring:- Theoretical experience in all aspects of electrical design.
- High school diploma/GED with 5 years of hands-on electrical/electronics engineering experience; OR associate degree/trade certification with 3 years of experience; OR bachelor's degree with 3 years of experience; OR high school diploma/GED with 3 years of equivalent work or military experience servicing critical power equipment.
- Must be knowledgeable of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National).
- Proven analytical and quality improvement ability.
- Able to work with all levels of maintenance, engineering, and management.
- Knowledge of Microsoft suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
- Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders, written and verbally
- Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration.
- Must be fluent both written and conversational in the English Language.
- Currently authorized to work and live in the US
Why ABB? What's in it for you:We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off- ABB provides 11 paid holidays.
- Up to 15 paid vacation days
