Responsibilities
- Lead, mentor, and manage a team of facility technicians, ensuring high performance, accountability, and professional growth.
- Oversee shift coverage, work assignments, and resource allocation to maintain site readiness and operational reliability.
- Conduct performance evaluations, deliver coaching, and support career development for direct reports.
- Foster a culture of safety, compliance, and teamwork across all operations.
- Report staffing performance, issues, and needs to the Site Operations Manager for alignment with organizational goals.
Operations & Compliance
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Review and approve Job Hazard Analyses (JHAs), Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs).
- Conduct audits, inspections, and training to maintain operational readiness and compliance with Authorities Having Jurisdiction (AHJ).
- Support compliance efforts with ISO 27001, PCI and SOC 2 Type I standards.
- Provide regular operational updates to the Site Operations Manager for transparency and site alignment.
Facility & Systems Oversight
- Oversee the operation, maintenance, and performance of electrical, mechanical, HVAC, and fire life safety systems.
- Approve and prioritize preventative and corrective maintenance activities in the CMMS (Computerized Maintenance Management System).
- Ensure documentation, reporting, and system logs are accurate and complete.
- Analyze performance trends, identify risks, and drive preventive solutions to maintain uptime.
Incident Management & Escalations
- Serve as the primary escalation point for abnormal conditions, incidents, or system failures at the site.
- Escalate unresolved or high-impact issues directly to the Site Operations Manager for awareness and decision-making.
- Lead root cause analysis, corrective action plans, and post-incident reporting.
- Drive continuous improvement initiatives to enhance resilience, reliability, and operational maturity.
Customer, Vendor & Stakeholder Engagement
- Act as additional site-level point of contact for customers, vendors, and contractors on technical and operational matters supporting the SOM.
- Coordinate vendor and contractor activities, ensuring safety, compliance, and adherence to scope.
- Support customer requirements, installations, and escalations with professionalism and urgency.
- Partner with the Site Operations Manager and internal teams (IT, Operations, Projects) to align facility operations with business needs.
Planning & Reporting
- Develop and manage maintenance schedules, work orders, and capacity plans to ensure long-term readiness.
- Review and approve daily shift reports, turnover notes, and incident documentation.
- Track spare parts, and inventory to optimize resources and reduce downtime risk.
- Provide regular reports and operational updates to the Site Operations Manager and senior management.
Minimum Qualifications
- Associate degree, technical degree, equivalent military training required or equivalent experience
- 5-7 years of experience in data center, critical facilities, or mission-critical environments.
- 2-3 years in a supervisory or lead role.
- Strong technical expertise in electrical, mechanical, HVAC, and fire life safety systems.
- Experience with CMMS, BMS, and other monitoring tools.
- Proven ability to lead teams under pressure, manage escalations, and deliver results in high-availability environments.
Preferred Qualifications
- Industry specific certification(s)
- Bachelor's Degree in Engineering (Mechanical/Electrical)
Skills
- Leadership and people management skills with a focus on team development.
- Strong problem-solving, root cause analysis, and decision-making capabilities.
- Excellent communication and stakeholder management skills.
- Proficiency in Microsoft Office, CMMS, and reporting tools.
- Ability to work flexible hours, including weekends, holidays, and on-call rotations as required.
Total Rewards Statement:
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits.
Compensation for the role will depend on a number of factors, including your qualifications, location, skills, competencies, and experience and may fall outside of the range shown.
