Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Position Overview
The Data Analyst Ops will design, develop and validate reports and metrics to measure business performance across Operations for management purposes. The Data Analyst is responsible for analyzing operational data to identify performance gaps and unfavorable trends. This role will also help to improve the client experience and operational capability by presenting recommendations for process improvement projects.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
• Design and develop reports and databases utilized throughout Operations
• Build requested reports within various systems or with data from system extracts to provide to Operations leadership for analysis
• Support project teams with data collection requests and changes to existing reports and dashboards.
• Identify and implement process and system improvements through an understanding of data flows and leveraging technology solutions.
• Reconcile and ensure consistency of data from various sources and assist in driving the automation of reports and analytics.
• Work with the team to develop and maintain recurring data analysis
• Other duties as assigned
Education and Experience
• Bachelor's degree in business, computer science, information systems or equivalent work experience
• Minimum 2 years' experience
• Experience working with Power BI and other relational databases
• Experience working in CRM & Project Management tools such as Salesforce, Oracle, Monday.com, Netsuite, Zendesk
• Experience with SQL, and statistical packages (R, SAS, Ste)
• Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables
• Understanding of report writing required
Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
The base pay range for this position is $80,000 - $95,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
