Bachelor's degree in business management or equivalent experience in Payments.
2+ years of relevant work experience.
Broad knowledge of Worldpay products and services.
Basic data analysis and visualization skills (Excel, Power BI, Tableau).
Excellent communication skills for technical and non-technical audiences.
Strong problem-solving, time management, and project management abilities.
Deep understanding of the payments industry and authorization pathways.
Responsibilities
Translate data into actionable insights for stakeholders.
Conduct data analysis and visualization to monitor performance.
Drive improvements in authorization and authentication efficiency.
Convert analytical findings into practical solutions for revenue protection.
Support intake of new optimization opportunities and prioritize them.
Manage and track a pipeline of initiatives and document outcomes.
Communicate insights and recommendations to various stakeholders.
Benefits
Professional development opportunities to enhance skills.
Flexible working hours to support work-life balance.
Collaboration with cross-functional teams in a dynamic environment.
Full Job Description
Job Description
What you'll own
Primary Focus
You will translate insights through data-driven storytelling and into actionable items, across internal and external stakeholders to improve authorization, authentication and routing approval rates.
You will conduct high-level review of data requirements, data analysis and data visualization to support internal stakeholders with performance monitoring and generate insights across issuers & schemes.
Data-Driven Insights & Storytelling
Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders
Conduct high-level data analysis and visualization to monitor performance against benchmarks
Identify trends across issuers, schemes, platforms, and merchant configurations to drive issuer outreach strategies
Optimization & Performance Improvement
Drive improvements in authorization, authentication, and routing efficiency through data-led recommendations
Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g. approval rates, revenue protection, cost reduction)
Identify recurring issues and ensure systemic resolution to improve long-term performance whilst partnering with Issuers
Intake, Prioritization & Delivery
Support the intake of new optimization opportunities, including requirement gathering and prioritization
Allocate and coordinate work within the team to ensure efficient execution
Manage and track a pipeline of initiatives, documenting progress, recommendations, and outcomes
Stakeholder Collaboration & Issue Resolution
Work cross-functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions
You will act as a bridge between data insights and commercial outcomes by acting as a central point of coordination to triage and escalate recurring or complex issues
Communicate insights and recommendations effectively to both technical and non-technical stakeholders
What you'll bring
Bachelor's degree in business management or the equivalent combination of education, training, or work experience within Payments.
2+ years relevant experience with most of the requirements below
Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services for which team(s) provide support.
Basic knowledge of data analysis and visualization skills i.e. Excel, Power BI, Tableau, Snowflake, SQL and IT technologies, i.e., operating systems, network devices, software development and architecture.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
Curiosity and excellent communication, problem-solving, time management and project management skills.
Ability to work both independently and in a team environment.
Deep understanding of the payments industry and authorization pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.).
Experience with Authorization investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved in most complex matters
Some flexibility of hours is required.
Bonus if you have
Strong existing connections within the Worldpay business (e.g., Product, Commercial or Operational) & ability to drive new cross-business collaboration.
Knowledge and experience with differing platforms (e.g., WPG, VAP, NAP) and merchant profiles.
