Data Analyst and Customer Information Officer CCC-4 Salary: $87,604 - $100,527
Please see full description & French translation in the attachment below
Reporting to the Manager, Finance Contract Administration, the Contract Administrator undertakes financial administration with a focus on the review and validation of supplier invoices. This role provides support on other financial administration activities for lower complexity transactions.
What you'll be doing
- Supports the maintenance, integrity, completeness, and accuracy of customer and pursuit of information captured within the CRM environment.
- Conducts data quality assurance and quality control activities.
- Assists in the preparation of regular and ad hoc reports for Business Development and management.
- Generates operational dashboards, metrics, scorecards, and KPI reports using Power BI, CRM tools, and other reporting platforms.
- Supports the monthly pipeline reporting process.
- Conducts customer, sector, market, and business intelligence research.
- Supports analysis of customer portfolios, market segments, sectors, and strategic account information.
- Assists in the development and maintenance of customer profiles and segmentation models.
- Identifies data anomalies and recommends corrective actions.
- Supports documentation of business processes, procedures, user guides, and reporting methodologies.
- Acts as a secondary CRM super-user and supports users with questions, training, and troubleshooting.
- Assists with CRM enhancement requests, testing activities, reporting tools, dashboards, and system improvements.
- Prepares briefing materials, presentations, and analytical summaries.
- Maintains reporting of databases, records, and analytical files.
- Contributes to special projects related to customer intelligence, business analytics, CRM optimization, and performance measurement.
- Performs other duties as required.
What you'll bring to CCC
- University degree in Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Systems, Marketing, or a related discipline.
- Minimum three to five years of experience in business analysis, business intelligence, CRM administration, customer analytics, sales operations, market research, or related field.
- Experience with CRM systems and customer databases (Microsoft Dynamics is an asset).
- Experience preparing reports, dashboards, and analytical products using Power BI or similar business intelligence tools.
- Experience supporting performance measurement programs and KPI reporting.
- Experience using Microsoft Excel, PowerPoint, and related Office applications.
- Knowledge of sales, marketing, and business development principles.
- Knowledge of performance measurement methodologies and data management practices.
- Understanding of Canadian and international business environments and market dynamics is considered an asset.
What we will offer you
- Competitive & transparent compensation package
- Comprehensive benefit program
- Defined-benefit pension plan
- Employee and Family Assistance Program (EFAP)
- In-house learning and development opportunities
- Health and Wellness Allowances
- Career Growth Opportunities
- Free onsite fitness center
Check out Life at CCC for more!
Employee must be able to work in a hybrid work environment in Ottawa, ON.
