Responsibilities / TasksEmployee is the semi-automated milkings (DairyProX) expert at GEA. This field-based role serves as the technical expert for DairyProX, GEA's new semi-automated milking system. They are the technical project manager to assess new prospective customers at the pre-sale phase and then manage the technical process for product installation, commissioning, then optimization processes throughout the product's lifecycle. The DairyProX technical project manager must have excellent communication skills and will need to work with engineering, technical support, product management, dealers, dairy producers, and industry experts to be successful in this role.
- Work with engineering and product management on new product roll out
- Become the technical expert on DairyProX semi-automated milking system
- Work with technical documentation department to update manuals when needed
- Create quick guides for DairyProX
- Support both technical and sales training for DairyProX
- Support project execution for installations
- Technical field expert for DairyProX NAM
- Support in field installations and optimization of DairyProX
- Support creation of online training courses and face to face classes
- Project management support of installations
- Support direct sales
- Have basic knowledge on system cleaning and "Good Cow Milking"
- Gain and maintain expert knowledge of features and benefits of DairyProX
- Analyze and review pre-start-up product requirements to ensure system stability and reliability
- Consult and support customers with troubleshooting equipment and software related issues, with ultimate solutions
- Reporting, evaluating and follow-up on farm visits/ start-ups for DairyProX
- Communicate with management by means of call reports, progress reports, and dealer evaluations.
- Assist in development of training
- Lead relevant trainings to internal GEA teams and external customers
- Travel up to 80%
Lead Responsibilities:- Assessment and project management of DairyProX semi-automated farms/dealerships
- Installation, commissioning, and startup of DairyProX semi-automated farms
- Ensure DairyProX requirements are completed on farm before installation
- Training on DairyProX operation on farm
- Support DairyProX hardware and software to ensure success in the market
- Ability to assess whole farm system to determine how to best optimize the hardware, software, maintenance, and routines to support dealers and customers
- Support regional team as an expert on the above topics
- Manage the process for on-farm work to ensure proper installation, commissioning, and startup of systems
Your Profile / Qualifications- Troubleshooting competency, but not limited to:
- Multimeter testing of electrical circuits
- CAN_BUS, RS-485, and ethernet
- Pneumatic circuits
- Electronic logic both PCB and PLC
- Proficient with all diagnostic tools and applications related to GEA
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Other duties as assigned.
The typical base pay range for this position at the start of employment is expected to be between $38 - $45 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
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