KeyBank

DACA Product Associate

KeyBank$69K — $105K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business or related field (preferred)
  • Master's Degree in Business Administration (preferred)
  • 1+ years of experience in operations, client resolution, risk management, or legal support (required)
  • 1+ years of experience in a payments/commercial rotational program (required)
  • Understanding of Commercial Treasury Banking products and services (required)

Responsibilities

  • Assist in all aspects of KeyBank's Commercial Deposit Account Control Agreement program.
  • Support DACA Product Manager with new and existing payment products and services.
  • Collaborate with legal vendor to maintain compliance with regulatory requirements.
  • Conduct ad-hoc research and resolve daily issues, including data requests and regulatory inquiries.
  • Prepare monthly risk and operational reports and analyze findings with Product Manager.
  • Enhance onboarding and account servicing experiences for clients.
  • Identify product and process gaps and support forecasting and performance measurement.

Benefits

  • Flexible work options based on role effectiveness
  • Supportive work environment that prioritizes ethical behavior and client interests
  • Opportunity for professional growth and development
  • Involvement in strategic initiatives that impact commercial banking
Full Job Description
Location:
127 Public Square, Cleveland Ohio

Job Summary

The DACA (Deposit Account Control Agreement) Product Associate is responsible for assisting in DACA product planning, product management, and DACA risk. This role supports the execution of the overall business strategy, focusing on processes that drive expense and operational efficiencies within the Commercial product portfolio.

Essential Functions
  • The Commercial DACA Product Analyst will assist in all aspects of KeyBank's Commercial Deposit Account Control Agreement program, which includes solution consulting, onboarding, monitoring/review of agreement language, billing, servicing and risk reviews.
  • Support DACA Product Manager with new and existing payment products, processes, and services.
  • Partner with legal vendor and DACA Product Manager to assist with ensuring Key remains in compliance with and supports new regulatory requirements and evolving business needs and client requirements.
  • Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, finding remediation as well as regulatory requests.
  • Prepare monthly risk and operational reports; conduct initial analysis and review findings with Product Manager.
  • Enhance the overall onboarding and account servicing experience.
  • Assist DACA Product Manager to identify product and process gaps, strengths, and weaknesses.
  • Participate in forecasting, performance measurement, monitoring, and assessing client experience impacts.
  • Collaborate with Risk and Compliance to ensure initiatives align with Key's moderate risk profile.
  • Partner with internal technology, 3rd party vendors, and other strategic partners to develop new client solutions.
  • Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.


Education
  • Bachelor's Degree in business or related field (preferred)
  • Master's Degree in Business Administration (preferred)
  • OR equivalent experience (required)


Work Experience
  • 1+ years of experience in operations, client resolution, risk management, or legal support (required) or
  • 1+ years of experience in a payments/commercial rotational program (required)
  • Understanding of Commercial Treasury Banking products and services (required)


Skills
  • Business acumen: Ability to understand and apply commercial banking principles to drive product success.
  • Strategic thinking: Capacity to align product initiatives with broader business goals.
  • Risk management: Identifies and mitigates risks in product operations and compliance.
  • Critical thinking: Skill in analyzing data and situations to make informed decisions.
  • Collaboration: Effectively works with cross-functional teams including Risk, Compliance, and Product Managers.
  • Oral communication: Clearly conveys ideas and information in meetings and presentations.
  • Written communication: Produces clear, concise reports and documentation.
  • Excel proficiency: Uses Excel for reporting, analysis, and performance tracking.
  • Presentation skills: Develops and delivers business presentations to stakeholders.
  • Project management: Manages multiple tasks and prioritizes based on strategic objectives.
  • Commercial product knowledge: Understands treasury management, commercial card, merchant services, and FX.
  • Fraud and dispute awareness: Familiarity with fraud processes and dispute resolution.
  • Competitive analysis: Monitors market trends and identifies product gaps and opportunities.
  • Brand compliance: Understands brand rules and ensures alignment (e.g., Mastercard, Visa).
  • Client experience assessment: Evaluates product impact on client satisfaction and performance.


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/06/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

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Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ

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