Yokogawa Electric

DaaS Services Engineer

Yokogawa Electric • $80K — $100K *
Calgary, AB T1Y 7M8In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience in a related field
  • 5-7 years in IT solutions customer support environment
  • Familiar with cloud data engineering principles and industrial data systems
  • Experience with cloud technologies and relational databases (e.g., SQL Server, PostgreSQL)
  • Familiarity with industrial protocols and data historians (e.g., OPC DA/UA, MQTT)
  • Programming skills with languages like Python and PowerShell are a plus
  • Excellent analytical, problem-solving abilities, and attention to detail

Responsibilities

  • Implement and sustain end-to-end cloud data platforms and industrial data solutions
  • Participate in service excellence through escalation management and customer communication
  • Support collection of business requirements through interviews and analysis
  • Research and recommend technical developments and improvements
  • Design and support database resources for optimal performance
  • Implement security measures and monitor system performance
  • Document and evaluate current and future states to facilitate transitions

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for professional development and skills building
  • Participation in ongoing education and industry conferences
  • Access to the latest technologies and digital tools
  • High standard of communication and engagement with customers
Full Job Description
Job Purposes
  • Implement and sustain cloud data platforms and industrial data solutions end-to-end, covering deployment, configuration, and ongoing operations while collaborating with cross-functional teams to meet customer outcomes and SLAs.
  • Contribute to service excellence by participating in ticket escalations and periodic reporting when required, maintaining a high standard of customer communication and professionalism.
  • Execute internal design, system build, and testing in support of solution road map; deploy solutions and produce pre/post-implementation documentation.


Responsibilities
  • Business Requirements Identification - Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.
  • Technical Developments Recommendation - Research and suggest technical developments to prove the quality of the used technology, such as systems, processes, infrastructure, installations, and machines.
  • Technical Database Support - Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
  • Database Specifications - Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
  • Information Security - Implement required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
  • Analysis of "As Is" and "To Be" - Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
  • Testing Information Technology (IT) Performance - Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
  • Documentation and Backup - Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.
  • Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.


Position Requirements

Behavioral Competencies:
  • Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
  • Tech Savvy - Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
  • Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.


Skills:
  • Data Collection and Analysis - Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.
  • Action Planning - Works with full competence to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works without supervision and may provide technical guidance.
  • Business Data Modeling - Works with full competence to conduct activities to collect, analyze, diagram (model), and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems. Typically works without supervision and may provide technical guidance.
  • Document and Model User Requirements - Works with full competence to utilize the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories. Typically works without supervision and may provide technical guidance. Affinity Diagram , Analysis Skills , Escalation , Managing Changes to Requirements , Project Change Log/Register , Project Change Management Plan , Project Change Request , Technical writing.
  • IT Support - Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.
  • IT Testing - Works with full competence to design, execute and report on systems/service tests to ensure that an application functions as specified in the requirements. Typically works without supervision and may provide technical guidance.
  • Perform Gap Analysis - Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.
  • Analyze Current State/AS-IS State - Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance. Analysis skills, Process modeling/mapping
  • Application Development - Works with full competence to develop software through use of programming languages. Typically works without supervision and may provide technical guidance.
  • Assessment - Works with full competence to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works without supervision and may provide technical guidance.
  • Business Requirements Analysis - Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance.
  • Customer and Market Analysis - Works with full competence to analyze and research customer and market conditions and facts in order to develop a full and comprehensive understanding of the customer and its market to enable maximum returns. Typically works without supervision and may provide technical guidance.
  • Database Administration - Works with full competence to design, implement, administer, maintain, and manage databases. Typically works without supervision and may provide technical guidance.
  • Define Future State/TO-BE State - Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.
  • Data Management Techniques - Works with full competence to develop and execute architectures, policies and practices in order to manage the information lifecycle needs of an organization. Typically works without supervision and may provide technical guidance.
  • Network/IT security - Works with full competence to maintain system/service and information security, integrity, compliance and continuity. Typically works without supervision and may provide technical guidance.
  • Understands Customer Needs - Works with full competence to articulate customer needs in the customer's business language and business context. Typically works without supervision and may provide technical guidance.


Education:
  • Bachelor's Degree in related field or Equivalent Level of experience


General Experience:
  • Experience in providing customer support in an IT solutions environment.
  • Familiarity with cloud data engineering and industrial data systems concepts.
  • Experience working with cloud products and technologies.
  • Familiarity with Relational Databases (e.g, Microsoft SQL Server, PostgreSQL, MySQL).
  • Familiarity with time-series data management.
  • Knowledge of industrial protocols and data historians; (e.g., OPC DA/UA, MQTT, Modbus, COM/DCOM).
  • Experience with OSIsoft/AVEVA PI System a plus.
  • Programming skills across various languages (e.g., Python, PowerShell) and architectures a plus.
  • Experience providing training to small groups a plus.
  • Excellent analytical and problem-solving abilities.
  • Demonstrates a high level of accuracy and attention to detail.
  • Demonstrates the willingness and ability to learn new tools quickly.
  • Demonstrates empathy to customers reporting software issues.
  • Work closely with key clients to understand their business requirements.
  • Understanding of energy-sector operations, particularly within oil & gas, refining, and petrochemical environments a plus.
  • Basic understanding of change management.
  • Ability to work well in a virtual team environment under supervision and willingness to assist others.
  • Able to communicate directly with client about technical issues.
  • Displays a high level of professionalism towards colleagues and as an ambassador of the company.

About Yokogawa Electric

Yokogawa Electric Corporation is a Japanese electrical engineering and software company, with businesses based on its measurement, control, and information technologies. It has a global workforce of over 19,000 employees, 84 subsidiary and 3 affiliated companies operating in 55 countries. The company is listed on the Tokyo Stock Exchange and is a constituent of the Nikkei 225 stock index.
Learn more about Yokogawa Electric
Size
17,258 employees
Industry
Consumer Technology
NASDAQ
YOKEF
* Ladders Estimates

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