Job Description Job Role Lead the design and implementation of the Unified Experience layer using Dynamics 365 Sales, Customer Service, Omnichannel, and Power Platform Define and deliver a scalable multi-brand, multi-tenant CRM architecture integrated with CDP and enterprise systems Architect Finance, Order Management, and Commerce capabilities using D365 F&O, including B2B and B2C flows Enable seamless cross-system orchestration between CE, F&O, CDP, and external platforms (e.g., Shopify, partner ecosystems) Establish design standards, data models, and experience patterns across the Skylark platform Implement event-driven architecture and integration frameworks for real-time data flow Provide technical leadership during mobilization, ensuring alignment with enterprise architecture and scalability goals Required Skills Strong expertise in: Dynamics 365 Sales and Customer Service Omnichannel for Customer Engagement Dynamics 365 Finance & Operations Dataverse and Power Platform Experience in multi-tenant / multi-brand CRM implementations Strong understanding of: Customer 360 and CDP integration models Event-driven and API-led architecture Experience with: Order management, billing, and financial processes B2B and B2C commerce solutions Integration with external platforms (e.g., Shopify) Proven ability to design scalable, enterprise-grade solutions Strong stakeholder management and leadership skills Preferred Skills Microsoft certifications in D365 (CE/F&O) or Power Platform Experience in retail, consumer, or multi-brand ecosystems Familiarity with Azure cloud services and integration tools Experience with enterprise integration patterns (microservices, messaging, ESB) Exposure to large-scale transformation programs and agile delivery models The base compensation range for this role in the posted location is 135549 - 176139 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.