Fiserv

Cybersecurity Technology Operations Engineer

Fiserv$109K — $182K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or related field, or equivalent education and experience.
  • 2+ years in enterprise support, cybersecurity operations, or production support.
  • Experience with ITSM tools and workflows, including incident management.
  • Strong troubleshooting and analytical skills for assessing alerts and executing recovery.
  • Excellent written and verbal communication skills for documenting technical actions.

Responsibilities

  • Support production cybersecurity platforms through incident response and health checks.
  • Manage queues by triaging communications and incidents in a timely manner.
  • Monitor systems for performance and service health indicators.
  • Execute troubleshooting procedures and validate service operations after changes.
  • Support various ITSM processes by documenting actions and outcomes.
  • Improve monitoring coverage and service health visibility with SRE practices.
  • Identify issues and lead automation improvements for efficiency.

Benefits

  • On-site work Monday through Friday, emphasizing collaboration.
  • Approximately 10% travel to other locations is expected.
  • Focus on professional onboarding and productivity through in-person interaction.
Full Job Description
Job Title
Cybersecurity Technology Operations Engineer

About your role:

The Cyber Security Technology Operations Engineer supports the stability, reliability, and security of enterprise cybersecurity platforms and services. This role focuses on Core Operations: running, monitoring, executing, and recovering production services through real-time monitoring, structured runbook execution, incident and request workflows, health checks, validation procedures, and clear documentation.

What you'll do:
  • Daily Operational Support: Support production cybersecurity platforms and services through incident response, request fulfillment, change execution, health checks, recovery actions, failover support, and standard operational tasks.
  • Queue and Communication Management: Triage emails, alerts, ServiceNow incidents, requests, Jira items, request queues, and operational communications to support timely ownership, action, and escalation.
  • Monitoring and Observability: Monitor systems, applications, platforms, services, and batch jobs for availability, performance, latency, traffic, errors, saturation, certificate validity, job completion, job failure, and other service health indicators.
  • Runbook Execution and Service Validation: Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, O/S patch validations, platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks.
  • ITSM and Request Support: Support incident, problem, change, request, request queue, service account, and escalation processes by documenting actions, outcomes, ownership, and follow-up commitments.
  • Improve monitoring coverage, alert quality, service health visibility, synthetic monitoring, and operational metrics using SRE-aligned practices.
  • Strengthen runbooks, SOPs, recovery procedures, disaster recovery guidance, and repeatable support processes.
  • Identify recurring issues, monitoring gaps, failed recoveries, job failures, and process inefficiencies, then lead permanent fixes or automation improvements.


Experience you'll need to have:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related field, or equivalent education, related experience, and/or military experience.
  • 2+ years of experience in enterprise-level support, cybersecurity operations, system administration, SaaS platforms, cloud environments, infrastructure operations, platform monitoring, O/S patching, batch/job monitoring, or production support.
  • Experience with ITSM tools and workflows, including incident, problem, change, request, request queue, escalation, and service validation management.
  • Strong troubleshooting and analytical skills, including the ability to assess alerts, gather evidence, identify impact, execute standard recovery steps, validate completion, and escalate appropriately.
  • Strong written and verbal communication skills, including the ability to document technical findings, risks, decisions, actions, outcomes, and follow-up items clearly.


Experience that would be great to have:
  • Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation.
  • Familiarity with tools such as ServiceNow, Jira, Moogsoft, Splunk, Dynatrace, ThousandEyes, CloudWatch, Grafana, Tanium, scheduler tools, or similar platforms.
  • Working knowledge of Windows Server, Active Directory, DNS, Linux/Unix concepts, web services, cloud or hybrid infrastructure, networking, TLS/SSL certificates, certificate management, API troubleshooting, batch scheduling, and job dependencies.
  • Familiarity with automation, scripting, synthetic script development, or automated validation concepts using tools such as PowerShell, Python, Bash, Terraform, Ansible, CI/CD pipelines, or automated recovery workflows.
  • Preferred exposure to Public Key Infrastructure, certificate lifecycle management, key management systems, identity platforms, endpoint security, vulnerability management, disaster recovery procedures, failover support, or related cybersecurity technologies.


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.


Travel:
  • Approximately 10% travel off-site or to other office locations is expected.


Sponsorship:
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.


#LI-RM1

Salary Range
$109,000.00 - $182,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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