Fiserv

Cybersecurity SOC Analyst

Fiserv • $97K — $164K *
Berkeley Heights, NJ 07922In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 1-2 years experience in cybersecurity operations or related fields.
  • Ability to work a 24x7x365 shift schedule, including holidays and weekends.
  • Foundational knowledge of network protocols and common log sources in security investigations.
  • Basic understanding of incident response and cyber attack techniques.
  • Self-motivated and detail-oriented, capable of working in a fast-paced environment.
  • Strong critical thinking and investigative mindset to analyze complex activity.
  • Bachelor's degree in cyber security or related field preferred.

Responsibilities

  • Monitor and triage security alerts generated by enterprise security tools.
  • Perform initial investigation of suspicious activity across various sources.
  • Analyze data in SIEM/SOAR to determine severity and response actions.
  • Document investigations and findings clearly in case management system.
  • Communicate ongoing issues and emerging threats during shift handoffs.
  • Identify opportunities for process improvement and enhanced alert quality.
  • Support coverage efforts on a 24x7 basis within a follow-the-sun model.

Benefits

  • In-person collaboration to enhance onboarding and productivity.
  • Opportunities for continuous improvement in processes and alert quality.
  • Work in a high-impact operational environment with growth potential.
  • Direct experience with industry-standard security technologies.
Full Job Description
Job Title
Cybersecurity SOC Analyst

About your role:

As a member of Fiserv's Cybersecurity Incident Response Team (CSIRT), you will support investigation and response activities for cybersecurity events across the global enterprise environment. You will focus on the preliminary identification, triage, and analysis of potential cyber security incidents and review suspicious emails, analyze logs, investigate network traffic and endpoint activity, and escalate confirmed incidents to Tier 2 incident handlers. You will be required to work in a shift which includes work on holidays, nights, & weekends.

What you will do:
  • Monitor and triage security alerts and events generated by enterprise security tools, escalating validated or high-risk activity in accordance with established playbooks and service level targets.
  • Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources.
  • Analyze and investigate data in the SIEM/SOAR that originated from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms to determine severity, impact, and required response actions.
  • Document investigations, findings, actions taken, and escalation details in the case management system with clear, complete, and timely notes.
  • Follow shift handoff procedures and communicate open issues, emerging threats, and significant events to team members and incident handlers.
  • Contribute to continuous improvement by identifying recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency.
  • This position requires the ability to work a shift schedule and support coverage efforts on a 24x7x365 (follow-the-sun model) basis which includes work on holidays, nights, & weekends.


What you will need to have:
  • 1-2 years experience in cybersecurity operations, incident response, security monitoring, IT operations, networking, or a related enterprise technology environment.
  • Ability to support a 24x7x365 operating model, including day, evening, weekend, or holiday shifts as assigned.
  • Foundational knowledge of network protocols, operating systems, enterprise architecture, and common log sources used in security investigations.
  • Basic understanding of incident response processes, alert triage, threat indicators, and cyber security attack techniques.
  • Ability to prioritize work, follow documented procedures, and make sound decisions in a fast-paced operational environment.
  • Self-motivated, detail-oriented, and able to collaborate effectively as part of a cross-functional team in a fast-paced, high-impact operational environment.
  • Strong critical thinking skills, strong puzzle-solving ability and an investigative mindset to analyze complex activity, connect related indicators, and identify potential security incidents.
  • Bachelor's degree in cyber security, information technology, computer science, or a related field preferred; equivalent practical experience may be considered.


What would be great to have:
  • Industry certifications such as CompTIA Security+, CySA+, CEH, GCIH, or similar foundational cyber security certifications.
  • Experience with scripting or programming languages to support automation, analysis, or incident response activities.
  • Direct experience with security technologies such as SIEM/SOAR, EDR, IDS/IPS, email security, firewalls, proxy tools, or case management platforms is preferred.


How you'll work
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.


Travel
  • Approximately 10% travel off-site or to other office locations is expected.


Sponsorship
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.


#LI-RM1

Salary Range
$97,500.00 - $164,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Information Technology
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ
FISV
* Ladders Estimates

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