Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Manager

Job Description & Summary
In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Meaningful work you'll be part of

As a Cybersecurity Incident Management Manager, you will serve as the technical lead and escalation point for complex and high-severity security incidents. You'll guide and mentor Level 2 analysts, ensure operational excellence, and collaborate closely with stakeholders to drive strategic incident response initiatives. Responsibilities include but are not limited to:

• Serve as the escalation contact for confirmed and high-impact incidents.
• Oversee technical investigations and coordinate response activities across multiple teams.
• Take technical ownership of the level 2 senior security analysts' team, ensuring advanced analysis and investigation of security incidents identified by level 1 security analysts or security tools.
• Provide guidance and assistance to level 2 senior security analysts with troubleshooting, escalation, and resolution of complex or critical security issues.
• Coordinate incident response and recovery actions with level 2 security analysts and other teams, ensuring appropriate countermeasures and remediation steps are implemented.
• Review and validate security incident reports and recommendations from level 2 senior security analysts to confirm quality and accuracy standards are met.
• Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement to level 2 senior security analysts through regular interactions with the QA lead/team.
• Collaborate with level 2 security analysts and other teams regarding complex or high-severity incidents requiring further investigation or intervention.
• Conduct performance evaluations and feedback sessions for level 2 senior security analysts and identify areas for training and development.
• Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
• Work with clients and stakeholders to offer strategic and technical guidance on security incidents and services, promoting customer satisfaction and retention.
• Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
• Maintain regular communication with shift leads to review daily security operations metrics, KPIs, and SLAs, addressing any identified gaps.

Experiences and skills you'll use to solve

• A bachelor's degree in a relevant area of study with a preference for Computer Science or Computer Engineering.
• Industry certifications (CISSP/GIAC suite/EC-Council) are an asset. Experience in MSSP environment.
• Minimum of 6 years in Information Technology and minimum of 4 years in Information Security.
• Proficient in Incident Response and Management.
• Knowledge of various security tools (e.g. SIEM, EDR, etc.) as well as operating system flavors including but not limited to Windows, Linux, Unix.
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Knowledge of applications, databases, middleware to address security threats; Proficient in preparation of reports, dashboards and documentation.
• Excellent communication and leadership skills and experience in performing vendor management.
• Ability to handle high pressure situations with key stakeholders and good Analytical skills, Problem solving and Interpersonal skills
• Hybrid ways of working PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
• As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Cybersecurity Framework, Cybersecurity Governance, Cybersecurity Risk Management, Cybersecurity Strategy, Cybersecurity Threat Mitigation, Cyber Threat Intelligence, Digital Forensics, Embracing Change, Emotional Regulation, Empathy, Firewall (Network Security), Forensic Investigation, Incident Management, Incident Remediation, Incident Response Plan, Inclusion, Intellectual Curiosity, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date