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Job Summary
The Cybersecurity Engineer will support the organization's cybersecurity infrastructure by managing administrative and operational activities. This role is responsible for handling customer requests, administering security platforms, managing ticket queues, and supporting firewall, proxy, endpoint, email, and cloud security technologies to ensure efficient day-to-day operations.
Key Responsibilities
• Manage an assigned ticket queue and respond to customer requests for firewall rule updates, proxy changes, and troubleshooting.
• Perform administration of firewalls, web proxies, and email gateways.
• Create, update, and manage firewall objects, including approval workflows.
• Process access requests for applications, URLs, and file shares.
• Administer endpoint security solutions, including CrowdStrike, Carbon Black, Trellix, and Microsoft Defender.
• Manage enterprise proxy and Zero Trust technologies, including Zscaler (ZIA and ZPA).
• Administer email security using Proofpoint.
• Support Azure cloud security policies, including Network Security Groups (NSG) and Application Security Groups (ASG).
• Provide break/fix support for allow-listed applications.
Required Qualifications
• Experience managing firewalls, with Check Point preferred; experience with other firewall technologies is also considered.
• Experience with endpoint security management tools such as CrowdStrike, Carbon Black App Control, or Trellix ePO/Solidcore.
• Familiarity with email security platforms such as Proofpoint.
• Knowledge of Azure cloud security policies, including NSG and ASG.
• Experience using ticketing systems such as ServiceNow.
• Experience in an IT support role involving collaboration with business users.
• Strong understanding of networking concepts, including TCP/IP, routing, ports, and network services.
Preferred Qualifications
• Experience with Zero Trust Network Access (ZTNA) solutions or architecture.
• Automation experience using Ansible or scripting languages such as Python or Bash.
• Broader experience with security technologies across endpoint, email, proxy, and Azure environments.
