Fiserv

Cyber Tech Operations Level 2 Engineer

Fiserv$128K — $216K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in platform engineering, infrastructure operations, or cybersecurity technology operations
  • 3+ years supporting Windows, Linux, and Mac OS environments
  • 3+ years in cloud or hybrid infrastructure (AWS, Azure, Google Cloud Platform)
  • 3+ years using scripting/automation tools (PowerShell, Python, Bash)
  • 3+ years with incident management, change coordination, and service management practices
  • Experience with Jira and Confluence for operational documentation
  • ITIL knowledge or experience with operational governance frameworks.

Responsibilities

  • Provide advanced operational support for cybersecurity platforms and services
  • Investigate and resolve escalated platform and service issues
  • Act as an Incident Manager during major cybersecurity incidents
  • Develop and maintain operational runbooks and troubleshooting guides
  • Partner with Level 1 analysts and service owners for operational improvements
  • Validate monitoring and operational readiness for new or changed services
  • Support cloud and hybrid operations, focusing on service reliability and troubleshooting.
  • Create and maintain operational metrics and reporting for leadership.

Benefits

  • In-person collaboration Monday through Friday for enhanced productivity
  • Opportunity for approximately 10% travel to other office locations
  • Promotes a strong onboarding experience through face-to-face interactions.
  • Encouragement for cross-functional engagement and teamwork within the role.
Full Job Description
Job Title
Cyber Tech Operations Level 2 Engineer

About your role:

As a Cyber Tech Operations Level 2 Engineer, you will provide senior operational engineering support for cybersecurity platforms and services across production and hybrid environments. This role sits between Level 1 operations, platform teams, engineering teams, service owners, and incident response leadership to keep services stable, supportable, measurable, and ready for daily execution. You will handle escalated platform and service issues, validate operational readiness, build repeatable processes for Level 1 and Level 1.5 support teams, improve monitoring and runbook quality, and serve as an Incident Manager during major incidents involving cybersecurity platforms or service availability. You will also support cloud-based and containerized services, including environments that use AWS, Azure, Google Cloud Platform, Kubernetes, and container technologies.

What you'll do:
  • Provide advanced operational support for cybersecurity platforms and services, including production support, service health, incident triage, change validation, patching, vulnerability remediation, configuration assurance, and recurring operational checks.
  • Investigate and resolve escalated platform and service issues across cybersecurity tools, infrastructure dependencies, monitoring workflows, access paths, integrations, and service availability concerns.
  • Act as an Incident Manager during major incidents involving cybersecurity platforms or supported services by coordinating response activities, driving technical engagement, maintaining clear communications, tracking decisions, and ensuring follow-through to resolution and post-incident review.
  • Develop, maintain, and improve operational runbooks, SOPs, troubleshooting guides, decision trees, process diagrams, evidence requirements, and escalation paths so Level 1 and Level 1.5 teams can execute repeatable work with consistency.
  • Partner with Level 1 analysts, Level 1.5 resources, service owners, platform teams, engineering teams, and automation teams to identify operational gaps, reduce recurring issues, and improve service readiness before work is transitioned into steady-state support.
  • Validate monitoring, alerting, dashboarding, ticket routing, CMDB support group alignment, service ownership, and operational acceptance criteria for newly onboarded or materially changed cybersecurity platforms and services.
  • Support cloud and hybrid platform operations across AWS, Azure, and Google Cloud Platform, including operational support for containers, Kubernetes, cloud integrations, access patterns, monitoring, troubleshooting, and service reliability activities.
  • Create and maintain operational metrics, service health reporting, coverage reporting, hygiene tracking, incident trends, change validation evidence, and readiness status updates for leadership and service owners.


Experience you'll need to have:
  • 6+ years of experience in platform engineering, infrastructure operations, cybersecurity technology operations, production support, or service operations supporting enterprise-scale platforms and services.
  • 3+ years of experience supporting Windows, Linux, and Mac OS environments, including system health, access paths, service dependencies, patching, troubleshooting, and operational readiness activities.
  • 3+ years of experience supporting cloud or hybrid infrastructure environments, including AWS, Azure, Google Cloud Platform, containers, Kubernetes, integrations, monitoring, and service reliability activities.
  • 3+ years of experience using scripting, automation, or configuration tools such as PowerShell, Python, Bash, Ansible, Terraform, or similar technologies to improve operational support, repeatable execution, and service reliability.
  • 3+ years of experience with ticketing, workflow management, service request handling, incident management, change coordination, problem management, and cross-functional operational support.
  • Experience using Jira and Confluence to manage operational work, document runbooks and SOPs, track service readiness, maintain support processes, and provide visibility into team execution.
  • 3+ years of experience with ITIL, service management practices, operational acceptance criteria, escalation management, production support processes, or related operational governance frameworks.
  • 6+ years of an equivalent combination of educational background, related experience, and/or military experience.


Experience that would be great to have:
  • Experience in the financial services industry.
  • CISA, CISM, CISSP, CCSP, cloud, infrastructure, automation, or similar certifications.
  • Coding or software development knowledge is welcome, including familiarity with application logic, APIs, source control, CI/CD concepts, or the ability to read and troubleshoot code in support of platform and service operations.


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.


Travel:
  • Approximately 10% travel off-site or to other office locations is expected.


Sponsorship:
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.


#LI-RM1

Salary Range
$128,000.00 - $216,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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