Tata Consultancy Services

Cx Architect

Tata Consultancy Services$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of IT experience in Solution, Enterprise, or CRM Architecture.
  • Expertise in documenting both current-state and target-state architectures.
  • In-depth knowledge of Microsoft Dynamics CRM / Dynamics 365 ecosystems.
  • Understanding of enterprise application integration patterns.
  • Proven ability to assess and rationalize complex technology landscapes.
  • Experience in creating various architectural documentation including Solution Architecture Documents and Integration Diagrams.
  • Strong communication skills with the ability to convey technical concepts to non-technical stakeholders.

Responsibilities

  • Document and analyze current and target-state architectures.
  • Create and maintain Solution Architecture documents and integration diagrams.
  • Facilitate discovery workshops to gather information from stakeholders.
  • Assess and rationalize technology landscapes for improvement.
  • Support architecture governance and establishment of models.
  • Collaborate with cross-functional teams to design enterprise solutions.
  • Present findings and recommendations to senior leadership.

Benefits

  • Opportunities for career development and skill enhancement.
  • Access to innovative projects and technologies.
  • Collaborative team environment that promotes knowledge sharing.
Full Job Description
Job Description:

"Skills Required:
• IT experience with at Solution Architect, Enterprise Architect, or CRM Architect.
• Extensive experience documenting current-state and target-state architectures.
• Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
• Deep understanding of enterprise application integration patterns.
• Proven experience assessing and rationalizing complex technology landscapes.
• Experience creating: Solution Architecture Documents, Application Inventories, Integration Diagrams, Runbooks, Deployment Guides, Governance Models, Support Transition Documentation
• Strong knowledge of: CRM platforms, Web platforms and CMS solutions, Customer portals, ERP integrations, Customer data management
• Ability to conduct discovery workshops and extract information from technical and business stakeholders.
• Strong understanding of application support models and operational governance.
• Experience working with architecture repositories and architecture management tools.
• Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams

Good to Have
• Experience presenting recommendations and findings to CIO-level stakeholders.
• Experience in homebuilding, construction, real estate, or customer-centric industries.
• Experience supporting ERP systems such as JDE.
• Experience with customer experience transformation initiatives.
• Knowledge of AI-assisted customer engagement solutions.
• Experience establishing architecture governance functions.
• Experience leading support transition and knowledge transfer engagements.

Salary Range - CA$ 90,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
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