Customs Brokerage Hub Manager As the Customs Brokerage HUB Manager, you will be responsible for overseeing import and export compliance, managing all required documentation (including ACE and CARM), and ensuring the timely clearance of cargo in full adherence to regulatory standards. Additionally, you will lead brokerage teams, provide guidance to clients on tariff classifications and related requirements, and manage relationships with customs authorities to support efficient and compliant operations How you create impact • Ensure 100% adherence to all local/international trade regulations, including PGA (Partner Government Agency) requirements, HTS classification, valuation, and Free Trade Agreements. • Oversee daily brokerage operations, including entry processing, audit activities, and proactive client communication • Implement process improvements to enhance efficiency and accuracy • Train, mentor, and coach staff, ensuring adequate capacity to handle increased volume and managing performance metrics across Charlotte and Raleigh Hubs • Act as a technical advisor to clients on customs procedures, resolving delays, and participating in customer business reviews • Monitor Importer Security Filings (ISF), duty payments (ACH/PMS), and maintain accurate, compliant documentation. • Maintain current and comprehensive knowledge of trade compliance requirements, tariff classifications, and all relevant regulatory updates • Monitor KPIs, productivity, and cost control measures for both hubs and present operational reports to senior leadership What we would like you to bring • A Bachelor's degree in International Trade, Business Administration, or a related logistics field • 5+ years of experience in customs brokerage in freight forwarding industry, with at least 2-3 years in a management or supervisory capacity • Licensed Customs Broker (LCB) designation is strongly preferred • Proven experience in managing a regional or centralized customs brokerage hub. • Expertise in HTS classification, U.S. Customs regulations, and trade compliance • Strong analytical thinking, leadership ability, and proficiency in ERP systems (e.g., SAP/Oracle/CargoWise) What's in it for you There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1 "Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."