Job Summary:The Technical Program Manager, Customer Deployment will own the execution of active customer deployments from contract handoff through field go-live. Working closely with Project Engineers (PEs), this person coordinates day-to-day delivery across multiple simultaneous deployments, serves as the primary program-level point of contact for municipal customers post-sale, and ensures field realities feed back into engineering and operations. This is a hands-on execution role with direct customer exposure and real ownership over outcomes.
Responsibilities: - Deployment Program Management: Own the end-to-end program plan for multiple simultaneous customer deployments - tracking milestones, managing dependencies, coordinating across internal teams, and keeping delivery on schedule from contract handoff to field go-live.
- Project Engineer Coordination: Act as program lead across a portfolio of active deployments, coordinating and unblocking Project Engineers embedded in each engagement. Provide structure, escalation paths, and cross-deployment visibility that individual PEs can't maintain on their own.
- Customer Engagement: Serve as the program-level point of contact for municipal customers post-sale - communicating status, managing expectations, surfacing risks early, and maintaining trust through the deployment lifecycle.
- Field Feedback Loop: Capture and translate deployment learnings - installation challenges, configuration issues, operational friction - into structured input for engineering, hardware, and operations teams to act on.
- Scope & Requirements Tracking: Partner with Growth and Operations to ensure customer commitments are clearly scoped before deployment begins, and track scope changes through delivery to protect both the customer relationship and engineering capacity.
- Risk & Issue Management: Identify and escalate deployment risks before they become customer-facing misses. Maintain clear issue logs, owners, and resolution timelines across all active programs.
- Deployment Readiness: Drive pre-deployment readiness reviews - ensuring hardware, software, configuration, and field logistics are aligned before go-live commitments are made to customers.
- Process Improvement: Document what works and what doesn't across deployments. Contribute to the playbooks, templates, and checklists that make the next deployment faster and more predictable than the last.
- Cross-Functional Coordination: Work across Engineering, Hardware, Operations, and Growth to keep deployment programs moving - pulling in the right people at the right time without requiring escalation to senior leadership for routine unblocking.
First Year ImpactIn your first year, you will: own end-to-end delivery of multiple active customer deployments simultaneously; establish a repeatable deployment program structure that Project Engineers can operate within; and become the person customers and internal teams rely on to know where things stand and what happens next.
Required Qualifications- B.S. in an engineering discipline or equivalent practical experience
- 5+ years in Technical Program Management, Project Management, or a related delivery role
- Experience managing multiple concurrent programs or projects with external stakeholders
- Comfortable in direct customer or client-facing roles - able to communicate program status clearly and manage expectations under pressure
- Strong cross-functional coordination skills: able to drive delivery across engineering, operations, and field teams without formal authority
- Organized, detail-oriented, and disciplined about tracking - nothing falls through the cracks
Preferred Qualifications- Experience with hardware deployment programs - physical products, field installation, or on-site commissioning
- Background in government, municipal, or public sector delivery (procurement timelines, compliance constraints, stakeholder dynamics)
- Familiarity with IoT, edge compute, computer vision, or fleet management systems
- Experience working alongside or coordinating junior technical staff (field engineers, project engineers, or similar)
- Comfort operating in an early-stage environment where playbooks are still being written
