SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA.
Target salary is $80-85k annually.
(All qualified candidates must possess an active Secret Clearance and a Sec+ Certification)
Job Description
- Apply approved Windows images to desktops and laptops using company tools (e.g., imaging software, USB media, or network-based deployment tools).
- Perform basic pre-imaging steps (e.g., verifying hardware, connecting to network, booting to imaging environment).
- Follow documented procedures to ensure each system receives the correct image, settings, and applications.
- Run post-imaging checks (e.g., confirm successful installation, basic login test, verify system name, network connectivity).
- Tag, label, and record computer details (serial number, asset tag, assigned user or location) in tracking spreadsheets or asset management tools.
- Report imaging issues or failures to senior technicians or IT support staff.
- Maintain a clean, organized work area and properly store imaging tools and equipment.
- Handle basic tasks such as plugging in peripherals, connecting monitors, and preparing systems for deployment.
- Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
Qualifications
It is required that the Customer Support Analyst (Imaging) have the following qualifications:
- Associates Degree and Three (3) or relevant years of experience in lieu of degree.
- US Citizen and Active Secret clearance.
- IAT-II, Certification in one of the following areas, CCNA-Security, CySA+, CND, and/or Security+ CE.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
