We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies
ambition and
positivity. Someone who can passionately take
ownership of their responsibilities, collaborating effectively with remote
teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding
customer base.
Responsibilities: - Own and provide end-to-end support to our global customers
- Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer's experiments and setup across various quantum modalities
- Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
- Suggest and communicate a workaround to the user
- Research and identify solutions to recurrent software and hardware issues
- Manage ongoing communication and ensure customer satisfaction
- Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
- Maintain a profound understanding of the system's known issues
- Support hardware installations
- Travel globally to customer sites and resolve issues
- Document technical knowledge and issue resolution procedures
Requirements- MSc or equivalent in experimental physics, with hands-on experience - Must
- Proficiency in Python - Must
- Experience with working in a Linux environment - Advantage
- Basic knowledge of IT and specifically computer networks - Advantage
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
- Excellent verbal and written skills in English
