Abbott

Customer Support Operations Specialist

Abbott • $60K — $121K *
Princeton, NJ 08540In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Technical diploma or equivalent education.
  • Minimum 1 year of experience in customer support, call center, or order processing.
  • Experience handling customer inquiries via phone and using systems for data entry.
  • Preferred: Experience managing non-routine or escalated customer inquiries.
  • Preferred: Experience with CRM or order management systems (e.g., SAP, Salesforce, or similar).
  • Preferred: Experience supporting order entry, validation, or fulfillment processes.
  • Preferred: Experience in healthcare, diagnostics, or medical device environments.

Responsibilities

  • Resolve inbound and outbound customer inquiries related to products, services, and order status.
  • Enter, review, and confirm customer orders, ensuring accuracy and completeness.
  • Investigate and resolve non-routine issues by applying judgment beyond standard procedures.
  • Partner with sales and technical teams to address customer needs and escalate complex issues.
  • Manage order exceptions, including changes, cancellations, and follow-ups to support timely fulfillment.
  • Identify customer needs and recommend appropriate products or service solutions.
  • Maintain accurate documentation of customer interactions, transactions, and resolutions.
  • Deliver timely and effective issue resolution to support a positive customer experience.

Benefits

  • Health and wellness benefits that provide security for you and your family.
Full Job Description
JOB DESCRIPTION:

Customer Support Operations Specialist

The Opportunity

We have an opportunity for the role of Customer Support Operations Specialist within our Point of Care division based out of Princeton, NJ, and this is an on-site role.

Abbott Point of Care empowers smarter, faster decision-making at the point of care with a full range of diagnostic products and services designed to deliver accurate results in minutes, enabling clinicians to improve patient outcomes and streamline care.

As the Customer Support Operations Specialist, you'll have the opportunity to resolve customer inquiries and manage order processing. You will ensure order accuracy and support a consistent customer experience.

What You'll Work On
  • Resolve inbound and outbound customer inquiries related to products, services, and order status.
  • Enter, review, and confirm customer orders, ensuring accuracy and completeness.
  • Investigate and resolve non-routine issues by applying judgment beyond standard procedures.
  • Partner with sales and technical teams to address customer needs and escalate complex issues.
  • Manage order exceptions, including changes, cancellations, and follow-ups to support timely fulfillment.
  • Identify customer needs and recommend appropriate products or service solutions.
  • Maintain accurate documentation of customer interactions, transactions, and resolutions.
  • Deliver timely and effective issue resolution to support a positive customer experience.


Required Qualifications
  • Technical diploma or equivalent education.
  • Minimum 1 year of experience in customer support, call center, or order processing.
  • Experience handling customer inquiries via phone and using systems for data entry.


Preferred Qualifications
  • Experience managing non-routine or escalated customer inquiries.
  • Experience with CRM or order management systems (e.g., SAP, Salesforce, or similar).
  • Experience supporting order entry, validation, or fulfillment processes.
  • Experience in healthcare, diagnostics, or medical device environments.


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

The base pay for this position is
$29.15 - $58.35/hour
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Customer Service

DIVISION:
APOC Point of Care

LOCATION:
United States > Princeton : 400 College Road East

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Abbott

More Healthcare Jobs

Find similar Customer Support Operations Specialist jobs:

NationwidePrinceton, NJ