Parker Hannifin

Customer Support Engineer (SSO Division - Location: North Hollywood, CA)

Parker Hannifin • $104K — $174K *
North Hollywood, CA 91605In-Person
Technical Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering or a science technical discipline or Professional Engineer Certificate.
  • 7-9 years of related experience with proven ability.
  • In-depth knowledge of engineering principles and practices across various domains.
  • Strong facilitation skills with the ability to influence diverse stakeholders.
  • Familiarity with regulatory requirements specific to aviation maintenance (FAA regulations).
  • Proficiency in project management tools and effective project organization.
  • Ability to clearly communicate complex information and respond to inquiries.

Responsibilities

  • Act as technical liaison for customer inquiries and project matters.
  • Lead investigations into product issues, collaborating with teams to resolve them.
  • Update and initiate technical publications relevant to fielded products.
  • Monitor and assess the reliability of products, investigating trends in performance.
  • Develop training materials for airline personnel regarding aircraft systems.
  • Support maintenance procedures for FAA part 145 repair station, ensuring compliance.
  • Maintain strong customer relationships and manage expectations regarding project timelines.

Benefits

  • Comprehensive medical, dental, and vision coverage with competitive premiums.
  • 401(k) with company matching contributions up to 100% of the first 5%.
  • Company-funded retirement plan contributing 3% of pay annually.
  • Career development opportunities including tuition reimbursement.
  • Various paid leave options including parental leave and Company-paid holidays.
  • Additional perks like identity protection and pet wellness programs.
Full Job Description
Customer Support Engineer (SSO Division - Location: North Hollywood, CA)

Position Summary

Has responsibility to provide technical input and guidance to product development team(s) with long-term business and organizational impact. Is responsible for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects. Acts as the primary point-of- contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports __X__ Does Not Have Direct Reports

Self-directed worker with minimum supervision. May have indirect or matrix responsibility to guide and provide technical direction to achieve project milestones. Has significant interaction with customers and senior technical community.

Essential Functions:
  • As a technical liaison of project-related matters for fielded products, will respond to internal / external customer technical inquiries in a timely manner.
  • Leads engineering investigations of fielded products. Exercise root cause investigations, collaborate with cross-functional teams and external customers to drive to resolution.
  • Updates and initiate technical publications such as CMM, ACMM, SB, SNL and FIM.
  • Continuously monitors health and reliability of fielded products. Investigate emerging trends of returns and reliability performance.
  • Author Aircraft systems level training package to be used by airlines.
  • Supports engineering evaluations and initiate repair / overhaul maintenance procedures for FAA part 145 repair station.
  • Maintains frequent customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management. Facilitates status meetings and presents product improvements to air-framers as well as global operators.
  • Strengthens customer relationships and work to gain customer confidence in program.
  • Seeks and propose business growth opportunities via suggestions for product improvements and retrofits.
  • Be reachable to respond to AOG urgent customer requests outside of business hours in a timely manner.
  • Availability to travel for training or technical support of customers worldwide.
  • Ensures consistent engineering standards, processes, and documentation methods are used in project deliverable. Establishes and maintains engineering history files, project files, and related information to provide archive of technical project activities.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations. Utilizes comprehensive knowledge of system engineering theories, analysis techniques (FEA, etc...), principles, and industry practices and policies, specifically in engine, fuel, lubrication, and thermal management.
  • Acts as consultant to management on technical and project-related matters. Identifies mentoring and development needs; serves as a mentor for other employees.

Qualifications:
  • Bachelor's degree (BS) (or Professional Engineer (PE) Certificate) in engineering or a science technical discipline.
  • Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience.
  • Has thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies.
  • Ability to apply broad knowledge of other related engineering or scientific fields to area of expertise.
  • Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Makes effective presentations on complex topics to top management, customers, and/or other key stakeholders.
  • Good knowledge of the Materials and Practices used within a regulated maintenance environment such as, Component Maintenance Manuals, Acceptance and Test Procedures, Service Bulletins, Airworthiness Directives, and other regulatory requirements, as they apply to Parker and those applicable to our customers.
  • Good understanding of the function of regulation in controlling aviation maintenance in a Part 145 Repair Station, certificated under the Federal Aviation Administration.
    Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones.
  • Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision.
  • Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams.
  • Proficient with standard project management tools and practices.
  • Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Pay, Benefits, Work Schedule

Competitive Compensation
  • Pay Range: $104400 to $174150 annually
  • Participation in Annual Incentive Program
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:
  • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
  • 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
  • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
  • Career development and tuition reimbursement.
  • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
  • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
  • Paid Time Off and Company-Paid Holidays.

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ
PH
* Ladders Estimates

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