5+ years of experience in field service or technical support roles
Strong background in electrical, mechanical, and communication systems
Excellent project management capabilities with proven track record
Experience in creating technical documentation and reports
Ability to effectively communicate complex technical concepts to customers
Responsibilities
Install and maintain America Probing Systems and peripherals
Conduct PM on probing equipment and troubleshoot repairs
Provide timely updates to customers on installation and maintenance status
Collaborate with application engineering on customer requirements
Analyze customer device trends and test strategies for improvement
Document unresolved issues using standard formats for escalation
Support sales and marketing through product demonstrations and trade shows
Benefits
Opportunity for continuous learning through training and professional development
Engagement with customers directly at trade shows and events
Variety in responsibilities across technical support and customer interaction
Chance to influence product enhancements and company offerings
Collaborative work environment with engineering teams
Full Job Description
Description
Install, repair, and maintain America Probing Systems and related peripherals.
Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
Perform PM on America Probing Systems.
Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
Understand and communicate information relating to customer device trends and test strategies.
Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports).
Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
Travel as required to perform these duties and to obtain training.
