KLA Tencor

Customer Support Engineer

KLA Tencor$70K — $119K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Problem-solving skills in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
  • Strong analytical skills for troubleshooting and system improvement.
  • Knowledge of computer theory, operating systems, and networking in Windows, Unix, or Novell environments.
  • Basic automation proficiency related to assigned equipment and exposure to various systems.
  • Understanding of preventive maintenance (PM) aspects with the ability to follow instructions from a manager or senior engineer.
  • Completion of ongoing technical training for equipment knowledge and diagnostic techniques.
  • Microsoft Office proficiency is required.
  • Basic knowledge of semiconductor industry processes.

Responsibilities

  • Troubleshoot and resolve problems in software, electronics, and various systems.
  • Perform preventive maintenance tasks on assigned equipment sets under guidance.
  • Engage in technical proficiency training to develop an advanced understanding of company equipment.
  • Collaborate with team and customers to understand and meet their technical needs.
  • Analyze system performance and recommend improvements based on data and diagnostics.

Benefits

  • Medical, dental, and vision insurance.
  • 401(K) with company matching.
  • Employee stock purchase program (ESPP).
  • Student debt assistance and tuition reimbursement.
  • Career development and growth opportunities.
  • Wellness benefits including an employee assistance program (EAP).
  • Paid time off and paid company holidays.
Full Job Description

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Desired Qualifications

  • Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.

  • Analytical skills

  • Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.

  • Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.

  • Preventive Maintenance (PM) aspects of assigned equipment set.

  • PM work can be done with instruction of a manager or senior engineer.

  • Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

  • Microsoft Office suiteproficiency is required.

  • Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.

  • Basic Semiconductor industry processknowledge required. KLA class for Introduction to semiconductor processes will be provided.

  • Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and withstringent timelines since the system is down for service andmay affect customer manufacturing area.

  • Ability to troubleshootissues/failures in software and electronic systems.

  • Experience on KLA based systems

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years

Base Pay Range: $33.75 - $57.36 Per Hour

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

About KLA Tencor

KLA Corporation is a global capital equipment company that provides process control solutions for semiconductor and related industries. The Company's products are also used in a number of other high technology industries, including the packaging, light emitting diode (LED), power device and compound semiconductor markets. Its products and services are used by bare wafer, integrated circuit (IC), lithography reticle (reticle or mask) and disk manufacturers around the world. The Company's inspection and metrology products and related offerings are categorized in various groups, including Chip Manufacturing, Wafer Manufacturing, Reticle Manufacturing, LED, Power Device and Compound Semiconductor Manufacturing, Data Storage Media/Head Manufacturing, Microelectromechanical Systems (MEMS) Manufacturing, and General Purpose/Lab Applications.
Learn more about KLA Tencor
Size
11,300 employees
Market Cap
$52 billion
Industry
Net Income
$1.3 billion
Founded
1997
5 Year Trend
+21.5%
Revenue
$6 billion
NASDAQ

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