- Deliver Proactive Supply Chain Solutions to customers and Channels through the development of robust customer supply chain sensing capabilities and collaboratively managed (internal and customer) project action plans
- Lead Supply Chain Joint Business Planning with the strategic customers and represents Chamberlain Group in customer-facing discussions and translates customer insights into actionable supply chain strategies
- Drive cross-functional alignment, proactively identifying risks and opportunities, and influencing outcome that improve service, reliability, and mutual business performance
- Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
- Create and promote a business-wide culture of continual improvement to consistently drive the kinds of operational and functional supply chain improvements which are most valuable to customers and Chamberlain Group
- Manage successful execution of customer promotional events through the coordination and communication between customers Procurement and Logistics functions as well as Chamberlain Group's functional contacts in Sales, Demand Planning, Warehouse Operations, Transportation and Customer Service
- Develop immediate and long-term corrective action plans in co-operation with Chamberlain Group's Supply Chain to identified service issues and failure
- Monitor and communicate key Supply Chain performance measurements as defined by on-going development of customer specific targets and measures and reconcile to customer-defined scorecards
- Create shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking
- Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group's reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Education/Certifications: Experience: Knowledge, Skills, and Abilities: - Excel
- Analytical skills
- Customer service skills
- Ability to understand customer experience
Other: - Able to travel up to 10% - domestically and internationally
The pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
