DHL Group

Global Customer Development Manager

DHL Group$90K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in Supply Chain operations required
  • 2+ years experience in a large complex organization preferred
  • Demonstrated ability to drive process improvements
  • Strong analytical skills for KPI monitoring and root cause analysis
  • Experience with customer engagement and operational excellence

Responsibilities

  • Drive the implementation of OMS Basics across J&J sites
  • Coordinate the KPI harmonization initiative across the organization
  • Monitor KPI performance and identify corrective actions
  • Support sites in achieving contractual Continuous Improvement Plan (CIP) goals
  • Facilitate the development of Digitization roadmaps for various operational levels
  • Ensure standardization across global operations
  • Collaborate on commercial strategies and adherence to global Master Service Agreements (MSA)

Benefits

  • Business casual work environment
  • Focus on teamwork and associate development
  • Commitment to training and continuous improvement
  • Excellent affordable insurance benefits including health, dental, vision, and life
  • 401K plan
  • Paid vacation and holidays
Full Job Description
Global Customer Development Manager

Job Description
  • Drive OMS Basics and Customer Basis roll-out across the J&J sites
  • Coordinate J&J KPI harmonization initiative
  • Monitor KPI performance and ensure the collection of exception root causes and corrective actions
  • Monitor contractual CIP attainment and support sites in identifying CIP project to close gaps
  • In support of CIP attainment, support site / country /region /global Digitization roadmaps including working with J&J on Insights and Innovation
  • Standardization between operations including commercial approach, global MSA adherence, and concepts of operation


Required Education and Experience
  • 5+ years work experience with proven experience within Supply Chain operations / functions, required
  • 2+ years experience with large complex organization, preferred


Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Founded
1969

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