Mars Inc

Customer Supply Business Process Expert Lead

Mars Inc • $85K — $110K *
Franklin, TN 37064In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Business, or related field.
  • 3-5 years of progressive supply chain operations experience.
  • Proven ability to manage and optimize supply chain systems.
  • Strong analytical skills coupled with strategic thinking.
  • Advanced skills in Microsoft Excel and PowerPoint.
  • Intermediate knowledge of Power BI for dashboard building and interpretation.
  • Experience collaborating across various business functions.

Responsibilities

  • Drive continuous improvement by analyzing operational bottlenecks.
  • Act as a liaison, translating business needs into technical requirements for digital initiatives.
  • Shape and execute the Customer Supply Digital Roadmap.
  • Lead training and coaching efforts for the team on best practices and tools.
  • Establish and maintain standardized processes across Customer Supply.
  • Design and implement automated reporting solutions to reduce manual tracking.
  • Promote a culture of continuous improvement and accountability within the team.

Benefits

  • Work with a diverse team of over 130,000 Associates.
  • Opportunity to contribute to a purpose-driven company.
  • Access to comprehensive learning and development resources from Mars University.
  • Competitive benefits package, including a company bonus.
Full Job Description
Job Description:

Customer Supply Business Process Expert Lead

Franklin, TN

The Customer Supply Business Process Expert (BPE) Lead is a process-focused leader who standardizes ways of working, optimizes operational tools, and leans into automation to drive efficiencies in support of our Customer Supply teams. Serving as a crucial liaison between our Digital and Customer Supply teams, this role helps translate operational needs into automated, system-driven solutions for major initiatives. Ultimately, you will champion a high-performance culture by bridging daily supply operations with modern digital workflows.

What are we looking for?

Minimum
  • Bachelor's degree in Supply Chain, Logistics, Business, or a closely related field.
  • 3-5 years of progressive business experience specifically within supply chain operations or broader supply functions.
  • Proven experience managing, troubleshooting, or optimizing supply chain systems and tools.
  • Bachelor's degree in Supply Chain, Logistics, Business or related field.
  • 3-5+ years of business experience in supply and/or supply chain operations.
  • Strong analytical horsepower combined with strategic thinking-the ability to look past the numbers to identify patterns and recommend business actions.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Intermediate capability in Power BI to build and interpret dashboards.
  • Demonstrated experience managing, troubleshooting, or optimizing supply chain systems/tools
  • Proven ability to collaborate and influence partners across different business functions.


Preferred:
  • Experience with ERP or planning tool (like SAP, JDA/BlueYonder, or Kinaxis)
  • Familiarity with inventory management, demand forecasting, or S&OP (Sales and Operations Planning) software.


What will be your key responsibilities?
  • Drive continuous improvement / root-cause analyses on operational bottlenecks and lead initiatives to streamline operations, improve process compliance, and boost team efficiency.
  • Serve as a functional owner & liaison between the Supply team and the Digital teams, translating business requirements into technical specifications for large-scale digital initiatives.
  • Collaborate on shaping and executing the Customer Supply Digital Roadmap, prioritizing, and ensuring new systems, tools, and digital capabilities seamlessly align with day-to-day operations.
  • Act as a hands-on leader to train, coach, and upskill the team on process, tools, and best practices.
  • Establish, document, and maintain end-to-end process standardization across Customer Supply to support Customer Collaboration teams.
  • Eliminate manual tracking by driving the design, adoption, and maintenance of automated reporting solutions and data dashboards.
  • Cultivate a mindset of continuous improvement, ownership, and process discipline across the Customer Supply function.


What can you expect from Mars?
  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.


#LI-Onsite

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About Mars Inc

Mars, Incorporated is an American multinational manufacturer of confectionery, pet food, and other food products. It was founded in 1911 and is headquartered in McLean, Virginia. Mars operates in six business segments: Petcare, Chocolate, Wrigley, Food, Drinks, and Symbioscience. Some of its most popular brands include M&M's, Snickers, Twix, Milky Way, Skittles, and Pedigree. The company is known for its commitment to sustainability and has set a goal to reduce its greenhouse gas emissions by 67% by 2050.
Learn more about Mars Inc
Size
125,000 employees
Industry
Food & Beverages
Founded
1911
* Ladders Estimates

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