American Express

Customer Success Specialist (Remote)

American Express$60K — $111K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years' experience in the travel industry
  • Ability to identify client needs with innovative solutions
  • Strong grasp of the external market and GBT's value proposition
  • Proven success in consultative selling and client profitability
  • High motivation for success and performance
  • Strong problem-solving and decision-making skills
  • Excellent prioritization and planning skills

Responsibilities

  • Grow client revenue through relationship management and consultative skills
  • Drive growth with client-focused solutions
  • Increase profitability by delivering valuable solutions
  • Lead sales efforts to enhance revenue streams
  • Understand clients' business drivers and competitive positions
  • Research marketplace and present distinct value of GBT products
  • Contribute to pricing strategies and client P&L management
  • Lead client business planning and reviews aligning insights with offerings
  • Enhance GBT's value proposition through consultations and research

Benefits

  • Flexible benefits starting on day one, including health plans and retirement programs
  • Travel perks with deals from major travel providers
  • Access to over 20,000 learning courses and leadership resources
  • Commitment to inclusion with global INclusion Groups
  • Opportunities for internal advancement and professional development
Full Job Description
The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.

What You'll Do
  • Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
  • Drive growth and develop innovative client focused solutions.
  • Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
  • Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
  • Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
  • Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
  • Create pricing strategies while contributing to the on-going client P & L management.
  • Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
  • Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping


What We're Looking For
  • 3-5 years' working in a travel industry.
  • Must be able to identify client needs and come up with innovative solutions
  • Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
  • Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
  • Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
  • High motivation for success and performance required.
  • Proven innovative problem-solving and strong decision making skills required.
  • Ability to maintain active workload by excellent prioritization and planning skills.
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
  • Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.


Location
United States

The US national base salary range for this position is from
$60,200.00 - $111,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.
  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • And much more!


What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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